Thought I’d update this thread, as I still think it’ll be super useful for people.
Here are a couple of my support questions I asked:
QUESTION: If I’m using AudioShare, should I download the file to my iPhone and use the MP3 version or can I import from my music folder and let AudioShare convert the file to wmv? Will it damage the file?
- ANSWER: Regarding Audioshare, I’m not sure if you want to convert the files from .mp3 to .wav, it might damage the underlying subliminal. Proceed with caution.
Basically, for those of you using AudioShare to listen to subs in the background of whatever you’re doing, download the file to your FILES application and upload it into AudioShare from there and use the MP3 version, not WMV.
QUESTION: Will you ever allow Private Journalling in a private part of the forum? I have people who will watch the forum for my stuff and would prefer for them to not see it but I do enjoy still writing on an online journal
- ANSWER: Unfortunately, we do not have private journaling functionality, and we probably won’t try to add the ability to do so, as we’re looking for public information – good or bad. We recommend that you use a program like Scrivener if you want to create a private journal. We can change your username to something completely unrelated to your personal life, if you’d like.
QUESTION: If you’re getting 75-100 tickets, or more, per day, do you still want us to send tickets/replies to tickets rather than other means?
- ANSWER: As for tickets, we’d prefer that people use the support center first, as many questions are already answered there. Then, post on the forum and wait for a community answer. If that doesn’t work, yes, enter a ticket. If the question has already been answered, however, you’ll be directed to that post or article.
I won’t post the last question as it was a bit more personal but here you go guys, hopefully this helps a couple of you as I know things like AudioShare and tickets were somewhat of a concern.