So as I’m typing this, it’s December 15 2021, and this topic has been coming up often over the past 2 months or so.
Some things to keep in mind:
1 Please wait 3 business days for a reply. A business day is Monday, Tuesday, Wednesday, Thursday, and Friday. If you put in a support ticket on Sunday, the business days start counting on Monday. If you put in a support ticket on Wednesday, you may not get a reply until the next week. Also there are holidays. Here in the United States we seem to have a lot. So remember if it’s taking longer than you expect, there might be a holiday happening.
2 I understand your question might be urgent to you. Subliminal Club has a vested interest in answering questions to make sure people can use the technologies in an optimum fashion.
3 There might be delays for technology reasons. Software gets updated, for example.
4 There might be a delay because staff is getting trained.
5 There might be a delay because we are actual people who have some things we might have to deal with. For me, I some times take a break because of reconciliation. I don’t want to be snapping at people because I feel irritable.
6 If it has been past the 5 day mark, you can revisit your support ticket and see if it’s still open. If it is closed:
See this by @SaintSovereign:
6a You could also post on this forum with the support ticket number AND the date you sent it in.
7 If you submit multiple questions, and some do not get answered, try re-opening the ticket with a note.
8 Be polite. We are human and make mistakes. I’ve missed important things on this forum simply because I felt tired, or I’m reading really fast. If we miss something, please just draw attention to what you would like to know.
9 Be respectful of the customer service people.
10 Do not be shy about submitting tickets.
11 Now something really important. There is a search box AND a place where many questions have been answered:
and actually another place:
So in conclusion, live long in a healthy fashion and thrive.
