As we continue expanding the offerings and the number of orders continues to rise, we have noticed an uptick in customers missing orders.
While on our end in most cases we have completed the orders, the customers still have not received their customs. We have tracked down the issue to e-mail providers blocking our e-mails, strange customer e-mails and customers often not adding Q to their allowed senders.
Since this is the case and we can’t really do much on the e-mail side, we have decided to create this handy little tool, which will allow everyone who orders a custom to easily input their order number and name and retrieve the download link to their custom.
Now, this is an early MVP version and could contain bugs and glitches. If you find any, please post them in this thread.
Also, please refrain from spamming the servers in anticipation - if you receive a completion e-mail, the completed custom will likely be on whereismycustom.
Next, please be aware this is still a manual solution. Q-Engineer has to manually input each order’s download link. This will change in the future once automation has been finished.
Furthermore, please follow the rules outlined on Q. Avoid double orders, fake names, other people’s names, etc. This will all complicate things, and you’ll likely have to go through support and have to wait.
Remember, 1 custom per order, use your account name, follow the custom guidelines - this way, your custom is extremely likely to go out in the allotted time. The rules aren’t arbitrary, and breaking them adds a lot of additional manual work that can significantly delay a custom’s production.
Finally, consider only checking for orders completed starting from today (3/13/2025). Previously completed orders are not available at whereismycustom.
