Custom Order Checking - File not found

[suzukimonster]

Hi there,

I ordered a custom sub a while ago. However, it seems that I can’t find the file on the subtool.

I’d like to gain your help. My order number is [#2031230].

Thanks.

@SaintSovereign
@Lion
@RVconsultant

[Moon]

@suzukimonster

I ordered a custom sub a while ago.

How long is a while ago?

[suzukimonster]

Hello @SaintSovereign @Lion @RVconsultant

Please help to look into this issue.

[Lion]

Please put in a support ticket for this. Or try posting this issue in the following thread:

Main Disc. Thread: Where Is My Custom

As we continue expanding the offerings and the number of orders continues to rise, we have noticed an uptick in customers missing orders. While on our end in most cases we have completed the orders, the customers still have not received their customs. We have tracked down the issue to e-mail providers blocking our e-mails, strange customer e-mails and customers often not adding Q to their allowed senders. Since this is the case and we can’t really do much on the e-mail side, we have decided …

[SaintSovereign]

Just checked into your order. It’s still processing. We’re still trying to catch up – R.I.C.H. customs went crazy. I know it’s an inconvenience and we apologize for that, but also everyone, it is not uncommon for a company to become slightly delayed with shipping their products in high demand.

We’re actually looking into building a tool that shows the status of the Q service (if it’s backed up or not). But, that will be later. I have asked Q-Engineer to work double time to clear the queue, which they have graciously accepted. So, expect it soon. Possibly today.

[suzukimonster]

Thank you. I’ll wait for your E-mail.