Custom order “completed” but no download links

Questions and Comments
#1

I know I am not supposed to post here about this but I have contacted support and didn’t receive any reply. It’s been more than 10 days
My order is “completed” and I haven’t received any download links. This is my first custom. And yes I have checked the spam folder as well.

#2

Please follow to the link and enter your details. If you can’t get a download, put your ticket number and custom number and tag Saint or RV. You’ll see examples in that thread.

1 Like
#3

@sumittuf
Follow this link:

2 Likes
#4

Hey, thanks for the help.

I tried putting in the credentials in the tool but it tells me “No files found for this order”.
I have put my ticket number into the thread posted before you by @Moon as well. Let’s hope everything works out fine

2 Likes
#5

Sorry that it didnt work for you.
Tagging @RVconsultant and @AnswerGroup
They will help to solve the problem. All the best

2 Likes
#6

Do you use a Gmail account for the orders?
There’s a known problem on the Gmail end of communication.

#7

With Where’s my Custom tool, try typing the “name” you build the custom with and if that didn’t work Try your full name you enter at the Q store (One written in Billing adress part)

Also try writing your order number with # in front.

I believe they didn’t AI automate this feature yet so Q Engineer might have written your information in a way that you need to figure out, so try entering them with the hints i gave you.

#8

Hello –

What is your order number?

#9

This works as well.

#10

Hi Saint, Do you mind checking this out? if that’s alright?