Seems all customs are a but delayed, mine also. We’ll get them 
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Another week of not receiving a word about my custom. Very disappointed.
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I understand the disappointment. But assure you that your custom will eventually be delivered.
What is outside our control, it is a waste of time worrying over. Am sure you know this but the feeling comes regardless which is exactly the time one takes control back. Let us not be troubled by this event but look at what we can do instead.
While as calmly but persistently remind SC of the delays using this thread and/or the support ticket system, we could continue a washout. Or run the main store titles we already have. Or even previous customs.
There is a lot we can do.
Remember always that the power of our subconcious is already within us. The subliminals only help us enhance it and leverage it. Don’t give power to the subliminals. They are to be used to acknowledge our already inherent power.
So take a few deep breaths, retake the control you have over what you can do when life happens and continue with your day.
Do not wait for power and happiness to come to you. They are already yours.
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@Lion Saint needs to enable auto scaling on the virtual.machines to accomodate the additional load. Ask the dev ops operations team to enable this.
Thanks
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@Lion Everything you said I already know and live by. Some might put the subs before everything and rely on them like crutches but I do not. I learned my lesson on that years ago.
That being said it is still understandable and justified to be disappointed in not receiving something I spent a lot of money on and not receiving it within a reasonable time (as per the website) but also to hear no word whatsoever even after taking the approved steps of inquiry. It’s disappointing.
Change the timeframe to receive customs from 5 business days to 10 to 15 business days if the demand cannot be handled in a timely fashion. It’s basic customer service because if customs are consistently late by one to four weeks without explanation that is poor customer service. I would say this for ANY business.
I am fine with it being late. I have to be. Yet it is disappointing that the expectations of their own deadlines for completion are rarely met. Thus the deadlines should be changed to 15 business days if this is the norm and I would be good with that. Expectations managed. I can plan accordingly. It would also be great customer service if there was at LEAST a “hey we are running behind but you are not forgotten. It will probably be another week” or a tiny acknowledgement from someone even if it is very late. I’ve worked in customer service before so that is where I am coming from.
No one loves SubClub more than I do, almost four years now. I absolutely love their work and I know they work extremely hard for us. I am not ungrateful or complaining but I am voicing my disappointment because how else will they know there is disappointment unless it is said?
Yes I have been on washout now for over two weeks waiting on the custom, which is good. It’s been a long time since I’ve had an extensive washout.
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I imagine Saint is working right now clearing the queue of orders.
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My Custom is delayed too
#2031671 ordered on April 22
The issue is that in many situations, the custom or ticket isn’t even late and those posts are throwing off the semi-automated system, and those who are having legitimate issues (like @Ravenscout and @gdbdboy) are being caught up in it and we’re having to rush to figure out what’s going on. It took a bit to see where the fault in the system was occurring.
Thus, we are going to make a new Ticket Thread and a new Customs Thread with explicit instructions to only post if the ticket or custom is late. This is not the “speed up my custom” thread by trying to draw our attention to it, and if that behavior in the future occurs, those individuals will be shadow banned from using this thread.
@Ravenscout , @gdbdboy and others with LEGITIMATE late customs (support has been instructed to work on any late tickets ASAP), I will be reaching out to you personally to resolve this. Or, you can PM me with a legitimate late custom issue and I’ll jump on it. Please forgive the delay.
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The links to the new threads are here:
Late Tickets:
Late Customs:
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Again, if you have a legitimate late custom, PM me. I’m on Q duty today and tomorrow and will try to sort these issues out quickly.
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