The New "My Custom is Delayed" Thread

#1

If your custom has not arrived within the 3-5 business day window (or if your QTKS is beyond 8 days), please post your order number here and any associated ticket numbers here. This thread is specifically for late customs, not tickets. Please do not post in both threads. If you are inquiring about a late ticket that is NOT related to late customs, please use this thread instead: The New "My Ticket is Delayed" Thread

In the past, we’ve had to deal with individuals using these threads to “speed up” a custom that is not delayed. Our system is now configured to spot this, and those who continue to do so will no longer be allowed to use these threads. It is necessary to ensure that truly late customs are addressed as fast as possible.

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"What happened to my support ticket?"
#2

#2031818

This was an express order that was placed on the 14th. Posting this because I am not sure if I still had to wait till after 3-5 business day window even though its express. Apologies for the confusion from my end, not trying to come off as rushing the custom.

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#3

If the Express Order was missed, you’ll be refunded for the charge at the time of production. But give me a bit and I’ll look into the issue regardless.

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#4

Thank you sir!

#5

Hello SC team can you please keep these two customs on the radar please. They have gone beyond 5 business days…thanks

2031788

2031787

#6

Checking into everyone’s customs. It will most likely be tomorrow before this is resolved, but no later than that.

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#7

Hi.

Order #2031784 has passed 5 business days.

Thanks.

#8

Hi @SaintSovereign could you take a look at orders #2031786 & #2031786

Along with ticket #SC-184 for the name pronunciation.

Thank you

#9

Gotcha, I’m on it, everyone.

3 Likes
#10

my custom was QTKS custom, order number is #2031585

the order was placed on April 5, 2026, you had mentioned you’d make a note to change one of the modules because I accidentally put two of the same modules by accident…I believe it was the experience happiness and joy module

Thanks again

#11

Any late QTKS’s will be taken care of on Tuesday. I have to oversee these because of the nature of the build. For now, we can’t automate these the same way as the other. Legal wants to ensure that the voiceprints are deleted (as part of the QTKS agreement), and so I have to do it manually and sign off on that.

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#12

Much appreciated

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#13

Quick update: The queue is a bit backed up, but we are working through it. @RockyHandsome – yours went through, could you please confirm? @bujin , yours should be arriving tonight. @themadsexyscientist – your QTKS (and any others) are still slated for tomorrow (Tuesday).

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#14

@SaintSovereign its weitd this one says its complete Order #2031787 but i dont see it in spam or my inbox.

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#15

Received mine, thanks.

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#16

Looking into it now.

EDIT: Sending it through Q again. You should receive a new link shortly.

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#17

Hello, could you please look into order #2031739? It was placed on 30 April.

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#18

Recieved it @SaintSovereign thankyou

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#19

Gotcha, checking into it.

#20

Hello.

Order #2031795 is also now past 5 business days.

Thank you.

Edit: received, thank you