Yes, I think I saw your ticket. Engineering is working on this. Thank you pointing it out.
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@SaintSovereign @RVconsultant Hello I am inquiring about order #2031598 it was placed on 4/8 and it was express order.
Main reason I am inquiring about it is because when I made the custom the first time it seemed to have glitched on me saying that I needed to select a “Delivery Time” even though I had selected express, and when I selected standard delivery just to see if it would solve the glitch the price showed that I had express service, so I just refreshed the page and restarted the process. Everything ended up working fine, Express, Solace, and the 2 modules are all showing up. Just want to make sure another glitch didnt happen on my end that I cant see.
If it happens to be an issue with timing and workload then it’s all good as I understand these things can happen from time to time, and its no big deal as I know yall will get it out to me as soon as it can be done.
Thank you!
Good evening,
I ordered a custom rebuild on April 2 Order Number: #2029821
Also sent a ticket on April 15 *Ticket Number: #SC-143
The order still shows as processing so I wanted to see if there were any issues. The original build was Terminus Squared but I’d like the rebuild to be in Standard instead.
I was on the fence regarding if I should go with a rebuild as the cost effective option or make a new custom and take the chance to swap out a few modules. If changing the build strength is out of the scope for rebuilds, please let me know and I’ll be happy to put in a separate order for a new custom.
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Kindly help to check urgent ticket #SC-185 requesting for Order #2031559.
I hope it is checked and changed in time.
Thank you
Had the wrong order number, the one for the rebuild is: 2031567 Ordered on April 2, 2026
@RVconsultant @Malkuth Can I ask for your help in bringing this forward 
?
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Are there any updates on the pending customs, as it’s been 4 weeks since my order and it’s still showing as processing.
Order number: 2031567
Ordered Date: April 2, 2026
Support ticket sent on April 15th with no answer as well, #SC-143
I understand the new systems are backlogged, but any available updates would be nice. I don’t mean to come off as pushy or rude, I’m just frustrated about this situation and the lack of any communication regarding the delayed customs, while other people are receiving replies for minor questions.
Again, I mean no disrespect, I’m just tired of the wait.
@SaintSovereign 2031897 ordered this custom on June 1, not the one I made amendments to, can you look into when I may receive this? Thank you
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Can you please check order #2031976, thanks 
Checking into now.
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Today is the 5th business day. Custom isn’t late yet. You should get it sometime today, however.
EDIT. I see the issue. There’s a name mismatch. I’ll PM you.
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Thanks New link: https://customlocator.subliminalclub.com/
Is that old URL still listed somewhere (so we can remove it)?
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Well, at the topmost (1st) post.
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Oops, forgot to close this thread. Here’s the new thread for reporting issues with customs: The New "My Custom is Delayed" Thread
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