The New "My Ticket is Delayed" Thread

#1

If you have not received a ticket response within the 3-5 business day window, please post your ticket number here. If it is related to a late custom, please use this thread instead: Subliminal Club Reviews and Testimonials - Subliminal Club Reviews, Testimonials and Discussion

In the past, we’ve had to deal with individuals using these threads to “speed up” a ticket that is not delayed. Our system is now configured to spot this, and those who continue to do so will no longer be allowed to use these threads. It is necessary to ensure that truly late tickets are addressed as fast as possible.

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The New "My Custom is Delayed" Thread
"What happened to my support ticket?"
#2

You guys absolutely ROCK. Thank you for this and this is great customer service. :blush:

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#3

Ticket #SC-171 from 4/22. It’s about including the full name in rebuilds, so it might be more of a you or Fire question @SaintSovereign

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#4

Ticket #SC-108 & #SC-110

I had replied on 20th of April. Still no reply from SC support.

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#5

Still, no reply. Could you please check @AnswerGroup?

#6

Still waiting…longest delay :sweat_smile:

#7

#SC-310
Please make sure you see it before processing my custom
The system for some reason charged me twice for a double order on the same custom which obviously I don’t need…
Please make sure you take care of it

Thank you!!

@AnswerGroup

#8

#SC-279
made on May 18th - no answer

#9

#SC-310
Please make sure you see it before processing my custom
The system for some reason charged me twice for a double order on the same custom which obviously I don’t need…
Please make sure you take care of it

Thank you!!

@AnswerGroup

#10

Still waiting for the refund

#11

asked for a refund on May 26. #SC-308 still haven’t got a refund yet …

@AnswerGroup

#12

Urgent: Double Billing Error – Order #SC-310 (Unresolved)

Hi Support Team,

I am following up on my post from 4 days ago regarding Order #SC-310.
My account was charged $198 instead of the correct $99 due to what appears to be a system error that processed a duplicate order.
(26.05.2026)

I have yet to receive a response or a resolution. Could you please look into this and process the refund for the overcharge immediately?

Thank you for your prompt assistance in correcting this.

@SaintSovereign @AnswerGroup

#13

Still no reply from 20th April.

Refund too hasn’t been processed.

Sorry to state this out loud, but this is simply unacceptable :confused:

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#14

It has now been 14 days since the double-billing error occurred on ticket : #SC-310 ($198 charged instead of $99), and I am still awaiting a response.

​To be transparent, the lack of communication at this stage is becoming unacceptable.

I would much prefer to resolve this directly with you, but if this is not settled within the next week,
I will have no choice but to initiate a chargeback with my credit card provider to recover the duplicate charge.

​Please look into this and process the refund immediately.

​@SaintSovereign @AnswerGroup

Thanks

#15

still no response is honestly dissapointing
@SaintSovereign

#16

There is quite a backlog so today I’ll be going all in on support - if there are any refunds or account lockouts that I missed (not build related - those are sent to Q-Engineer) that have been waiting for a long time, hit me here.

Both done.

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#17

Done.

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#18

@Fire I thank you from the bottom of my heart!
:pray:

#19

Ticket #SC-256, re-opened on May 24th. Thanks in advance.

#20

That was handled very quickly, thanks for the detailed response. I appreciate it.