"What happened to my support ticket?"

#122

@RVconsultant any chance you can get this ticket reviewed by the team? #11782
It’s a change for a custom I’ve ordered, it would be great if the changes can be included before the order is actually processed. Thanks!

#123

@Sub.Zero @Alphamale @lovage I have notified staff.

3 Likes
#124

much appreciated, friend.

1 Like
#125

#11517 @RVconsultant

It’s past 2 weeks old AND it was closed but never answered. What’s up with that?

Edit: please and thank you

#126

I did notify staff.

#127

Thank you, hopefully it gets answered.

1 Like
#128

deleted :smiley:

#129

Hello dear sub team,

My ticket #11357 was first opened on October 7th and after a single reply (October 18th) I have not received any replies since then. I still need a solution.

thank you very much

#130

@RVconsultant waiting longer than 5 days now, need your assistance! #11344 :pray:

#131

#11517, 4 weeks now, no response.

What is going on with this support system?

#133

@RVconsultant can you notify staff again it has been over 2 weeks now and no response

#134

@RVconsultant and @SaintSovereign

Can you guys tell me why my ticket that’s about 8 weeks old and never answered is no longer in my tickets?? Who deleted it??

#11517

I just logged in to check, it’s gone. Wtf…

#135

@Markus @aaa @Geoff I have notified staff.

2 Likes
#136

@RVconsultant Thank you for your patience and cool headedness when dealing with us frustrated members and non responsive staff. It is a tough situation to be in and wouldn’t want to trade places :sweat_smile::hugs:

#137

I’m glad I can help.

1 Like
#138

#12358
hello, would you check again please, 2 weeks now

Based on the orginal ticket #11357 from October 7th

thank you :slight_smile:

#139

I did notify staff.

1 Like
#140

@RVconsultant can you try again? 32 days now

Edit: somehow my ticket got deleted! In only have the emails notifications (with the staff replies in my mail)

1 Like
#141

LOL, same thing with me. #11517 it was closed, I reopened then it was deleted. It’s been MONTHS with ZERO response from anyone.

Damn…

1 Like
#142

@RVconsultant seems we have some issues with tickets being deleted. Can you check into this please?

1 Like