"What happened to my support ticket?"

#125

#11517 @RVconsultant

It’s past 2 weeks old AND it was closed but never answered. What’s up with that?

Edit: please and thank you

#126

I did notify staff.

#127

Thank you, hopefully it gets answered.

1 Like
#128

deleted :smiley:

#129

Hello dear sub team,

My ticket #11357 was first opened on October 7th and after a single reply (October 18th) I have not received any replies since then. I still need a solution.

thank you very much

#130

@RVconsultant waiting longer than 5 days now, need your assistance! #11344 :pray:

#131

#11517, 4 weeks now, no response.

What is going on with this support system?

#133

@RVconsultant can you notify staff again it has been over 2 weeks now and no response

#134

@RVconsultant and @SaintSovereign

Can you guys tell me why my ticket that’s about 8 weeks old and never answered is no longer in my tickets?? Who deleted it??

#11517

I just logged in to check, it’s gone. Wtf…

#135

@Markus @aaa @Geoff I have notified staff.

2 Likes
#136

@RVconsultant Thank you for your patience and cool headedness when dealing with us frustrated members and non responsive staff. It is a tough situation to be in and wouldn’t want to trade places :sweat_smile::hugs:

#137

I’m glad I can help.

1 Like
#138

#12358
hello, would you check again please, 2 weeks now

Based on the orginal ticket #11357 from October 7th

thank you :slight_smile:

#139

I did notify staff.

1 Like
#140

@RVconsultant can you try again? 32 days now

Edit: somehow my ticket got deleted! In only have the emails notifications (with the staff replies in my mail)

1 Like
#141

LOL, same thing with me. #11517 it was closed, I reopened then it was deleted. It’s been MONTHS with ZERO response from anyone.

Damn…

1 Like
#142

@RVconsultant seems we have some issues with tickets being deleted. Can you check into this please?

1 Like
#143

Alright, I’m going to look into this but we are going to have to overhaul everything. One of the reasons responses are slow is the fact that many of you were very, very long tickets with lots of questions regarding life issues. We legally can’t answer those questions, but we don’t want to leave you hanging, so we literally have to get legal involved to approve what’s sent.

We’re going to have to stop that. Takes too much time, and things get out of hand.

3 Likes
#144

@aaa @Geoff Please see above.

@Brandon Thank you.

2 Likes
#145

Thanks for the help Saint. Send you an dm with additional info.

Thanks @RVconsultant @Brandon

@Geoff i know right! Sure Saint will handle it.