"What happened to my support ticket?"

Alright, I’m going to look into this but we are going to have to overhaul everything. One of the reasons responses are slow is the fact that many of you were very, very long tickets with lots of questions regarding life issues. We legally can’t answer those questions, but we don’t want to leave you hanging, so we literally have to get legal involved to approve what’s sent.

We’re going to have to stop that. Takes too much time, and things get out of hand.

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@aaa @Geoff Please see above.

@Brandon Thank you.

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Thanks for the help Saint. Send you an dm with additional info.

Thanks @RVconsultant @Brandon

@Geoff i know right! Sure Saint will handle it.

Will tag @RVconsultant here

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Bare in mind that mine was sent 3 weeks+ ago
They’ve mentioned why it’s currently taking so much time


BTW if a mod see this post, it’s number
#12368

And doesn’t require life advice :sweat_smile:
@RVconsultant

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Im sorry?

Maybe it could be due to the specific phrasing used in your question? If it’s anything that would need to be properly checked over by legal than it could explain why it’s taking so long.

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Nay just a question about core modules in q store
I think that it’s just tickets in general that take more time for now

Last time that I had a ticket not directly about a custom it took something like a month or a month and a half so…

Their situation and position seem complicated due to many personal ticket if I understood correctly

Please tag @RVconsultant when posting these.

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@Melior @IRON

I notified staff.

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thank you!

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Please put in your ticket number in this thread and tag RVconsultant.

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Hi @RVconsultant,

My ticket number is #12660.

Logged it on 11 December 2022.

Thanks for whatever help you’re able to offer. :pray:t6:

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I notified staff.

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Not late yet, but I submitted some changes to 2 customs, it would be great if someone can take a look before the customs are processed: 13033.
@RVconsultant

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@RVconsultant can you notify staff for my ticket ? number #12956
Thanks in advance

@lovage @Avengers68

I notified staff.

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Thanks man! I’ll never order a custom again while in recon, that’s for sure.

Hi, @RVconsultant
Can you notify the staff about my express order pls.

Order #2024841

Thx :pray:

Why? What happened?