"What happened to my support ticket?"

#371

Thanks, solved

1 Like
#372

@RVconsultant

Could you kindly update me on the status of my refund? It has been a week since I initiated the process, and despite raising a ticket, I have not received any responses from SC. Could you please help me get in touch with the founders to address this matter.

#373

We initiated the refund on that day, but I’ll check and initiate a manual refund if something went wrong.

2 Likes
#374

@SaintSovereign @Fire how about for mine with ZIP? They’ve charged me over 200$+ and they’re about charged me another 100$ for the order that was canceled. I contacted them and they said Sub Club needs to cancel it so that I can get my money back. Please help:/

Support number is 17128

#375

What is the date you entered this ticket?

2 Likes
#376

July 26,2023 I created the ticket and haven’t gotten a new response since July 27, 2023.

#377

I notified staff.

1 Like
#378

@RVconsultant any updates on this? It’s a bit urgent as I have till the 15 where they charge ZIP charges me again for a order that was canceled:/

#379

I don’t have access to the support ticket section, so I don’t know of any updates.

@AnswerGroup

#380

Hello @SaintSovereign I wanted to express my gratitude for efficiently handling my refund. Thank you!

#381

@AnswerGroup @Forum_Ambassadors

Flagging

On July 29th support Ticket #17180 around the refund for my express order. As mentioned in the ticket while I do appreciate that it still came with relative alacrity, it did not fulfill the one day express guarantee so my understanding was the express fee get’s refunded. If this was already initiated or completed I am not aware of that so forgive my asking.

While I’m here #17311 Support ticket, it has not been 5 business days yet so no concerns there, but do want to flag it had a somewhat medical question and I do fully understand subs not replacing medical and professional help but if CS is able to address it at all that would be excellent.

1 Like
#382

Will tag @RVconsultant since he is in charge of notifying support staff.

3 Likes
#383

I did notify staff.

Thanks @Lion!

1 Like
#384

@RVconsultant could you please notify staff for ticket #17553? It will soon be closed automatically unanswered (10 days old)

#385

I notified staff.

1 Like
#386

@rvconsultant 3 months now and the ticket has been closed without an reply.

@SaintSovereign can you see what is going on ?

#387

thank you but sadly still nothing

#388

I did notify staff.

1 Like
#389

I believe you RV…

cool head warm heart

@AnswerGroup can you help?

#392

sadly still no reply.

it’s three weeks now.

edit: thank you! it got answered