That looks like an order number but I need to know if that is a custom order number or a support ticket number.
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@RVconsultant can we please give the support team another gentle reminder order 2025869.
It was raised on 26th July. I paid extra for same day delivery. However all i got so far is a mail saying your order has been processed. No custom download link has been sent.
Not sure what has gone wrong 
Thanks in advance.
I notified staff again.
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Thanks @RVconsultant if you copy and paste what i wrote in the thread and send it to the support team it would be appreciated. I get the impression that they think the system sent me the custom but i never received any download links.
@RVconsultant
Despite raising two tickets to the support team regarding the lateness of my custom, I have not received any responses thus far. It has been nearly a week since the expected delivery date, and I am left in the dark about the status of my order.
I kindly request that you escalate this matter urgently today. I understand that issues can arise, but the lack of communication and resolution has been quite disheartening. If for any reason the escalation is not possible, I would appreciate a full refund as a gesture of goodwill.
Your prompt attention to this matter would be greatly appreciated. I look forward to a swift resolution and your assistance in resolving this matter satisfactorily.
I responded to you. We can see when Q emails are delivered properly, and it looks like Yahoo is arbitrarily blocking SendGrid emails, even though our “reputation” score there is perfect. Most likely it’s someone else on our “grid” there ruining it, so we’re upgrading the account again.
For the record, everyone – even if an order is late, you’ll receive a refund on the express charge or the order will be completed if it’s a little late. There are NO refunds on Q customs. We’ve been getting a few requests regarding this as our customer base has grown exponentially, and that policy is clear and has not been changed, nor will it be changed.
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Thanks for getting this swiftly resolved.
Sorry if i sounded harsh i have been in a bad mood all week due to various circumstances.
Best Wishes.
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No need to apologize, you didn’t sound harsh. Thank you for understanding.
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Hello @SaintSovereign @RVconsultant I wanted to inquire about the status of my refund for the Express 1 Day Guaranteed build. It appears that I have not yet received the refund, and I would greatly appreciate it if you could kindly investigate this matter at your earliest convenience [Order #2025869] (July 26, 2023).
Best Wishes.
My ticket #15393 is still waiting… for 1 month already
#17199 please
#17241 @RVconsultant or @SaintSovereign as it’s a emergency. ZIP is still charged me 300$+ now and their unable to cancel it without merchants approval.
@RVconsultant once again thankyou
The Daleks are out to exterminate RVConsultant as he never responded to their tickets.
EXTERMINATE EXTERMINATE RVConsultant NOW
EXTERMINATE EXTERMINATE Saint and Fire they have not responded to our tickets.
Remember to post the DATE of your support ticket.
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Mine was July 27, 2023 for 17128. Which still hasn’t been answered.
I notified staff.
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