@RVconsultant - please notify staff about Ticket 17759. Submitted 2 weeks ago.
What’s turnaround time on ticket responses for everyone lately?
I try to keep my tickets really concise and straight to the point, but I know the support team gets some absolute novels sometimes they have to work through.
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I would prefer to see more communication, like if they can’t answer the question within 3 -5 business days then communicate that instead of silence for 3 months and then closing the ticket without an answer.
I think most people keep it short
@aaa Has a point.
Also to be clear I’m not dissing the support team. I’ve been behind a ticketing system before and it is a lot to wrestle with if it gets flooded.
Sometimes I think a chat bot would be a good idea for this company to field more questions immediately because they do get cyclical and repetitive at times, just different flavors.
[DarkPhilosopher: Minor edit since I deleted the preceding discussion. And you’re correct, if you knew even a fraction of some of the questions coming in to support on a daily basis…]
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Riiiight, too many flags. I’m gonna follow Maxi’s example and delete this little discussion. Do not consider this a statement of support for either viewpoint, it’s just cleaning up.
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This is incorrect. We get long rambling messages with people asking for personal advice like we’re their counselors. It’s not our job to give life advice, that’s what the discussion board is for.
Going forward, a large amount of tickets with questions like this will be redirected to the forum. Also, there’s a number of you who will ask me a question, get an answer that you may not like and will proceed to ask support the same question to see if you can get a more favorable response. Those questions will also be redirected to the forum.
EDIT: We even added the @Forum_Ambassadors to allow people to get quicker answers here. You’ll get the answer, and then proceed to submit a ticket with the same question.
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I notified staff.
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Great! Hope that it will work. Customer service is pain in the ass job anyway(yup 4 years experience a long time ago). Anyway, can you take a look at #15756 ? It has been 3 months
I notified staff.
Any chance you guys can check on ticket #17178
It’s been two months and still unresolved (support answered but it just isn’t available the option they provided)
I want to change my support ticket name and email but the option doesn’t exist.
I think you can start a new MyTickets SupportHub account using another email address. You can put a new name in that new account then.
Submit a ticket re: username and email change.
I did to fix a username issue on there.
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@RVconsultant what now ? You notified staff multiple times, I send @SaintSovereign a DM, this subject/ticket has gotten multiple tickets. No response!
#15756
Almost 4 months now.
Has it been answered now?
yeah fire took care of it. 
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@RVconsultant i submitted an upgrade of one of my old ZP customs to ZP2 order #2026220
now i am concerned that the SC engineers may think that this is a QV2 custom and just "photo copy " it to give me the same ZP version. Can you please confirm.
Thanks in advance.
That can’t happen, bro. Whether your old custom was Qv2 or ZPv1, it will be upgraded to ZPv2.
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Thanks for confirming @Lion.
@Lion dont mean to derail this thread is there a post which covers the differences in ZP and ZP2. Did a search couldnt find anything solid. Been really out of touch with the latest developments with SC as i have been so busy.
Thanks in advance.
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I think Saint had said it somewhere but mostly the size of the primer script has been decreased (probably less repeating of that script) and thus reducing reconciliation.
Less reconciliation and more results. That’s the summary of it.
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