November 21st (Tuesday) - Rest - Day 02
November 22nd (Wednesday) - Emperor ZP - 1x Day 03
Diamond (ME) ZP - 1x - Day03
November 23rd (Thursday) - Rest - Day 04
November 24th (Friday) - Rest - Day 05
November 25th (Saturday) - Rest - Day 06
November 26th (Sunday) - Rest - Day 07
November 27th (Monday) - Emperor ZP - 1x Day 08
Diamond (ME) ZP - 1x - Day08
Thanks @RVconsultant
However, I don’t think so customer care is active.
I never get response from them, I had created one ticket on Oct 17th 2023.
#18852
Ticket is still open and marked as new ticket on Nov 22nd 2023.
That’s been my experience too ViveKarora83. It took me basically a month to get a response to my ticket and you’re at the one month mark too. Honestly, I thought it was just-me and they just-dropped the ball this one-time. I didn’t realize this poor level of customer service and lack of responding to tickets was actually commonplace. I’m still not sure if its commonplace but I find it odd you had an identical experience.
Finally, I got a short-single reply which didn’t answer what my ticket was asking about so I wish upon you more luck when you do get a reply to your ticket, than I had to mine. I replied to it with more details and a summary of my issue to make it easier for them to read. Its funny because I got no notification from customer support when my reply came in until I got a sudden warning if I didn’t reply almost immediately my ticket would be close for taking too long to reply.
So Subliminal Club will take a month, then their ticket system will give no notice they’ve replied and give you about 1 day to reply b/c they warn you on “day 2 of 3”, that tickets with no response for 3 days will be auto-closed. Its pretty crazy how bad the ticket/customer service system is. Most ticket systems will at least send you an email to let you know you have a reply. These guys just send you a semi-threat of respond-soon or ticket is closed when you’re down to 24 hours to reply.
Now I’ve been waiting another 2 weeks!! for them to reply again. Its crazy, how slow they are. Its legitimately, the WORST CUSTOMER SERVICE EXPERIENCE, I have ever had from any company. Subliminal Club literately just cannot stop dropping the ball. I regret the hundreds I spent here on a custom subliminal.
1 Like
Yes, the support times have gone down due to multiple reasons:
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We are in the middle of release season 2, with most of @SaintSovereign and my time going directly to research and development, rather than being able to help the support team.
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There is an overwhelming number of Q orders and support tickets.
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Due to death threats, DDOS attacks, police reports we had to file and other issues that unstable individuals created, things have slowed down in order for us to deal with those. The support agent is a trooper for being able to deal with the absolute insanity that comes through support, including the threats of “murdering our families”. How nice.
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Tickets/customs take longer to resolve, from “this is going to take a bit longer” to “okay… this is going to take a while” when you do not follow the instructions outlined. If you change your mind after ordering the build order (which you did based upon your ticket), add unnecessary changes we need to trim (such as you attempting to add scripting to the voice embed - I really hope you didn’t do that afterwards) or do other shenanigans such as changing the name to something else (people, there’s no need to name yourself The Illustrious, Wonderful, Ultra Strong and Magnificent Steven - no joke, we had this happen more than once), this can really add up. Especially considering voice embed isn’t fully launched yet, but are still in the process of refining it.
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Finally, a portion of these tickets are ridiculously long and complex. It’s not the usual case like in many businesses, where most of it can be answered by an outsourced team paid minimal wage - no, this often requires in-depth knowledge of the subliminal technology and a long time to read, decipher and find a resolution.
We are dealing with many people sending us their life stories and then being angry that we cannot answer in detail to each one.
Even your ticket, @EvaUnit, is one of those. For example:
You’ll have to excuse my language but, no shit it takes a long time.
While I understand and trust me, I wish there was enough time in a day for us to personally answer each support ticket in the highest detail with the most accurate information possible to get you the most optimal results, it simply isn’t possible.
That is why our first and foremost recommendation is to ask on the forum.
The vast majority of our users here on the forum are grizzled veterans at this point, who can help out with complex issues and give recommendations based on the information provided.
That is exactly one of the reasons we even created the forum in the first place.
We have contemplated (and we might still do so) creating a limit to the number of characters a support ticket can have, as the example I shown isn’t even the worst offender.
Some users would send us extremely long, winding tickets that would read more like novels explaining their life stories and what they need - and in one of them, after all that, the user ended with “no questions here, just wanted to vent”.
As for closing the tickets, that’s automatic and you can always re-open it if you need further help - we do so to help with organizing and getting to your tickets faster.
Ultimately, I know of no business, and especially no business in the subliminal industry, that has devoted such an extensive attention to detail to their support and their customers.
Can we take longer sometimes? Sure, life is life. But you won’t find anything similar anywhere else. You don’t have to trust me, go ahead and try.
Here’s to hoping that this post elucidates the ridiculousness support has to deal with. Tomorrow I’ll divert the time of research and development to support and tackle some of these longer tickets myself. I cannot make promises that I’ll get to any specific ticket as there are many, but people should see more tickets coming out. S2: NFTW, season 3 program and it’s testing will have to take a bit longer as I don’t like having support being backlogged, regardless of the reasons why. Just the perfectionist in me.
P.S.
I would appreciate, @EvaUnit, if you didn’t insinuate that customers who pay are “pay-pigs”. I’ll assume this was a joke but it struck me as poor taste - both @SaintSovereign and myself are very protective of this forum and it’s users.
19 Likes
@vivekarora83, apologies for hijacking your journal.
All discussions on this topic, please go here:
Back to the usual journal stuff now.
3 Likes
November 28th (Tuesday) - Rest - Day 09
November 29th (Wednesday) - Emperor ZP - 1x Day 10
Diamond (ME) ZP - 1x - Day10
November 30th (Thursday) - Rest - Day 11
December 1st (Friday) - Rest - Day 12
December 2nd (Saturday) - Rest - Day 13
December 3rd (Sunday) - Rest - Day 14
December 4th (Monday) - Emperor ZP - 1x Day 15
Diamond (ME) ZP - 1x - Day15
December 5th (Tuesday) - Rest - Day 16
December 6th (Wednesday) - Emperor ZP - 1x Day 17
Diamond (ME) ZP - 1x - Day17
December 7th (Thursday) - Rest - Day 18
December 8th (Friday) - Rest - Day 19
December 9th (Saturday) - Rest - Day 20
December 10th (Sunday) - Rest - Day 21
December 11th (Monday) - Emperor ZP - 1x Day 12
Diamond (ME) ZP - 1x - Day22
Opps, I exceeded a day in count. 5 days of washout time from December 12th to December 16th.
Let me know if this is correct @RVconsultant
Sure looks like a five day wash out is right on schedule.
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It was a long break and I couldn’t keep it up for a week.
Hence, starting new with Jan 2024.
Jan 8th (Monday) - Stark ZP - 1x Day 01
Diamond (ME) ZP - 1x - Day01
Jan 9th (Tuesday) - Rest - Day 02
Jan 10th (Wednesday) - Stark ZP - 1x Day 03
Diamond (ME) ZP - 1x - Day03
Jan 11th (Thursday) - Rest - Day 04
Jan 12th (Friday) - Stark ZP - 1x Day 05
Diamond (ME) ZP - 1x - Day05
I wasn’t keeping well for some days, so didn’t touch any subliminals. It has been a long wash out period from 13th Jan to 21st Jan.
Starting Jan 22nd with Stark Black Reality ZP and Primal Nights ZP, Let’s see what these unfold in me.
Jan 22nd (Monday) - Stark ZP - 1x Day 01
Primal Nights ZP - 1x - Day01
Jan 23rd (Tuesday) - Rest - Day 02
1 Like
Glad you’re well, my friend.
You may wanna check out Saiyan4Blue’s results, as he’s running Stark Black + Primal Nights…
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Primal Nights ZP - I listened to one loop of Primal Nights during day time and went out for a movie with my girlfriend. The vibe was very different. She was giving all the IOI’s and was much more closer to me. In the theater she was leaning and holding hands as well. Later on we came home late at night, and she planned for tomorrow’s night 
Libertine always worked, and Primal Nights which was Libertine earlier is working as well.
We have been to movies nights earlier as well, but today the vibe was totally different, and it’s just Day 1 and 1 loop of Primal Nights!
3 Likes
Jan 24th (Wednesday) - Stark ZP - 1x Day 03
Primal Nights ZP - 1x - Day03
Jan 25th (Thursday) - Rest - Day 04
Primal Nights - This is incredible, I had a good time with my girlfriend. My only concern is am cumming within 15 minutes, while I like to go and and on. After ejaculation, it’s game over. I do know how to make the session for long but I still want the ejaculation to be controlled and follow semen retention. Is this scripted in the sub? or should I include one more sub to cover this subject?
Any suggestions on this @RVconsultant
3 Likes
Jan 26th (Friday) - Rest - Day 05
Jan 27th (Saturday) - Rest - Day 06
Jan 28th (Sunday) - Rest - Day 07
Jan 29th (Monday) - Stark ZP - 1x Day 08
Primal Nights ZP - 1x - Day08
Jan 30th (Tuesday) - Rest - Day 09
Jan 31st (Wednesday) - Stark ZP - 1x Day 10
Primal Nights ZP - 1x - Day10
Feb 1st (Thursday) - Rest - Day 11
Feb 2nd (Friday) - Stark ZP - 1x Day 12
Primal Nights ZP - 1x - Day12
Feb 3rd (Saturday) - Rest - Day 13
Feb 4th (Sunday) - Rest - Day 14
Feb 2nd (Monday) - Stark ZP - 1x Day 15
Primal Nights ZP - 1x - Day15
Primal Nights - Am loving Primal Nights. It’s not just the nights, but days as well. My girlfriend whom I thought is highly sexual, has surrendered and was saying we went to extreme levels yesterday, so her body is in pain. And I still want more. Today, she asked, “Why am I always horny?” LOL!!
Even after ejaculating, and ready to go over again soon.
I think, am going to listen to this for long time regularly.
(I guess, I must reduce the number of loops and skip the Friday listening), any inputs @RVconsultant ?
2 Likes
Feb 6th (Tuesday) - Rest - Day 16
Feb 7th (Wednesday) - Stark ZP - 1x Day 17
Primal Nights ZP - 1x - Day17
Feb 8th (Thursday) - Rest - Day 18
Feb 9th (Friday) - Stark ZP - 1x Day 19
Primal Nights ZP - 1x - Day19