"What happened to my support ticket?"

#580

You know it’s funny @SaintSovereign I’m a manager of an IT support desk at my job. I’ve been there from the first tier and worked my way up. It also used to be smaller, then it grew. None of it scaled well because of humans lol. I don’t get pages of emails, I actually get the opposite. People throw in one line requests and then expect magic. “Support” is such a nebulous term in people’s heads which translates to “This is a problem, I need help, therefore they should be able to solve it”. That path of least resistance and outsourcing a problem that should be solved within their own department, in this case someone’s life. The parallels you write here are giving me awful flashbacks lol.

All that being said I don’t think word count would even save you. They’d probably just start a new reply when they hit the wall to sidestep the char limit.

2 Likes
#581

I’m working at a company that provides testing services for people getting into public safety jobs.
And the other day, I received an email from a job candidate that simply said “Yes”

:rofl:

1 Like
#582

@SaintSovereign What if you want to post a link to something but aren’t sure if it’s acceptable or appropriate?

#583

Yes.

For example:

“My goal is to provide customer support on technical or purchase-related matters; however it is fairly common for customers to include extraneous, tangential, or redundant detail. Please review the following 1200 word inquiry and reduce it to its most essential and relevant concerns. Please respond in 3 to 5 bullet-points.”

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#584

I used ChatGPT once for a reply to something @SaintSovereign said to a post of mine. I didn’t want to sound mentally challenged but probably did anyway

#585

Huh?

This is the dumbest statement I have ever heard in my entire 2.5 years of being on this forum.

People are actually able to write stuff like this? With a straight face?

In the past 7 months, we’ve gotten RoD, Genesis, HoT, Index Gate: Ultimate Programmer, Ultimate Writer X, Khan Black, QTKS, BDLM, Divine Diamond, GLM: Commander, DR Limit Destroyer, Wanted Black, RoNW, HERO Origins, a free Masterclass, Nouveau R.I.C.H., Zero Point Legends, NSE (the strongest subliminal technology on the market), free updates (Genesis: Mogul, New Emperor, New Quantum Limitless), 3 new module packs, new product covers… and we are only in December with future promises for mind-blowing releases, 1 of which being potentially another masterpiece.

“Subliminal Club cannot stop dropping the ball”

@EvaUnit, man… get the f— outta here.

5 Likes
#586

Just PM a moderator or forum ambassador. But, I think you’re good. You haven’t done anything in all the time you’ve been here that raised a red flag.

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#587

Thank you. Good to know. I try not to be problematic

1 Like
#588

Maybe it would be nice to have a pinned list of every user (or just users with a red flag) here on the forum and information on whether you have a red flag or not, you know if you have one you can adjust your behavior and be nicer, less arguing, etc. :slight_smile:

1 Like
#589

All GPTs seem to have a tendencies to do this I’ve noticed. Its very noticeable to a programmer such as myself because I always try to immediately verify anything a GPT has to say through other sources. Bard by way of example if you ask it for sources for some of its more extraordinary statements will think long and hard, then apologise and tell you it was mistaken in what it said, emphasize how “new” it is and how its still learning.

I remain convinced that despite how innocuous it appears to some people, some GPTs are designed to deliberately provide false and misleading information to ensure only they have the advantage over human minds who are asking them the questions. Particularly in areas where heavy cognitive and analytical thinking is required and especially where it has to be joined with “soft skills” to figure out a solution.

I’d be very cautious using anything GPT related without review by a human beforehand. Some of the shit I’ve seen it make up it just crazy. It actually told me the other day that OpenNCEM was a project to allow users to use the NetCDF file format. It is nothing like that; OpenNCEM is a project related to electron microscopy. Verify everything this lying demon comes up with if you must use it.

5 Likes
#590

@AnswerGroup @RVconsultant I ordered a custom and made a mistake with one of the modules, so I submitted a support ticket literally 5 minutes afterwards to ask to correct my mistake.

Not only have I not gotten a response but tomorrow will be my 5th business day of the custom that I’ve been waiting for,(and 5th business day for the ticket too) and I expect that the issue with the mistake I made won’t be rectified and as a result the money spent will be wasted.

Can you guys please get this issue resolved for me ASAP, so that the mistake I made in module selection doesn’t get pushed out?

Support ticket number #20146, thanks.

#591

Hi @RVconsultant please check om my order

Order #2026588

Thanks

#592

How do you know that it wasn’t resolved? Most likely, they added the change to the internal system (which is semi-automated), which will be updated when your order comes up from processing. I’m pretty sure they’re just waiting for that confirmation to respond.

Every time there’s a little issue, let’s not assume “incompetence,” especially if nothing has gone out yet and we’re still within delivery date, everyone.

And once full automation comes in (which we tested today), we may not be able to change issues like this, so please keep that in mind.

3 Likes
#593

@RVconsultant does not have access to the backend. This order isn’t due until EoB Dec. 8 – as weekends are not business days. As we have said before, when the queue is low, we can get them out faster. When the queue is high, as it is now, we will sometimes have to use the entire 5 business days.

2 Likes
#594

I assume it wasn’t resolved because the last time this happened, I had received a response in the support ticket prior to receiving the custom.

Not sure of where I assumed incompetence in any way in my post, but okay. After what you’ve said, my assumption is that I shouldn’t worry about it and look forward to my custom being designed in the way I initially intended.

#595

This would be incompetent.

Very few people have received a busted custom, even though the store policy is that we generally don’t change customs after they’ve been submitted. So, there’s no need to assume, I just said it would be resolved.

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#596

Yes your correct i sometimes forget that we have time differences. You in the USA/Canada and me in Europe.

#598

Wait wait, let him cook

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#599

lol I never saw this… but yeah man I have a fantasy build for Tommy Shelby LOL.

But like there’s at least 4 different Tommy Shelby archetypes. Which one? Seducer? Early Tommy? Late game shelby? Evil Shelby? Repentant and family-driven shelby? It’s literally on my list to re-watch Peaky again because it’s one of my all time favorite shows, but to design a tommy shelby custom for each season. Season 1 is definitely Nouveau Rich combined with some gritty modules like Fenrir. lol.

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#600

Emperor + Emperor: The Will to Power + Nouveau RICH

1 Like