Please don’t let entitled people ruin the fun for everyone though! I know it must be so frustrating and annoying, and the volume is likely higher than any of us can imagine, so I understand delay and nerfs are sometimes inevitable, but please think of the children
P.S. I know you guys will always act in the best interest of the company, the product, and the customers though, so no worries on whatever you choose, I just wanted to remind you we are not all always dickheads (although everyone has their moments lol)
Now I need to tell a quick story. When I was a kid my favorite movie was the original Planet of the Apes with Charlton Heston.in a really trippy coincidence my Wife’s Dad named her after the human female in that same movie
Meaning, you sent a ticket that’s FIVE pages long – full of personal and life stories and questions that we CANNOT answer, and quite frankly we don’t even want to read. We do not want to be responsible for people’s deep private secrets and the such.
Now, if I were a lesser man, I’d post the entire ticket just so everyone could see exactly what I’m talking about. However, that is not our way. That being said, since you feel so strongly about this, let’s play a game:
You post the entire ticket yourself, willingly and if the community agrees that this is within the purview of our support staff, I’ll gift you a free custom. If they disagree, then… well, nothing. We go back, see what lessons we could learn from this ordeal.
It is a win-win situation for you. But I strongly suspect that you are NOT GOING TO POST THAT TICKET.
One thing I think people forget about SubClub vs other companies is that you all don’t try to actively force change with your titles. There’s the whole “free will” scripting as well to consider.
Another idea is to just have the real Customer Service person utilize ChatGPT as an assistant. Particularly for those extremely long, meandering, indirect, or ‘kitchen sink’ style posts. ChatGPT really shines when it comes to distilling, condensing, and summarizing. It could take a 10 paragraph post and in seconds transform it into 2 or 3 sentences that express the main points.
That could help to save a lot of time for the person who needs to respond.
Thanks @Fire for your surprising support ticket answer. It likes an early Christmas gift to me .
You can easily decline it amidst the crazy things happen recently, but you give it freely. Words cannot express how graceful and thankful I feel right now.
No, ChatGPT has a tendency to just make shit up. When we tested this, it made up such amazing titles like Dental Emporium X.
Long questions like this are being sent to the forum and I’m considering even putting a character limit on the form.
This whole situation has agitated me to no end, so I’m making a firm call and moving forward with it. Many of you are more suited to answer a quick question because there’s much more of a diversity of experience here.
At my job, the Advanced Support Team/Tier 2 (which is really just one person) sometimes uses ChatGPT to take a phrase like “If you’d read the pages you signed agreement to, you’d know the appointment was in Pacific Time” and get a more customer-friendly response.
Saves her so much time in trying to come up with a response on her own.
And she told me “Just reading the responses ChatGPT actually call me down from working with these dumbasses.”
And I’ve noticed that over time she’s actually getting better at wording stuff herself. More calmly too.
It is obvious. My problem is that I keep trying to build this completely egalitarian utopian company, where I shouldn’t have to spell out which questions are appropriate or not. Since it’s becoming obvious that this is not possible, we went ahead and made the article, rofl.
Well, considering we cleared out the entire support queue yesterday by sending a ton of them straight to the forum and referring them to this article, they’ll know now. Support has been given authority to be quite liberal with what’s sent here. Of course, anything in the ticket that can be answered will be, but the rest will be sent here.
People seem to have this idea that only @Fire and myself can answer questions. Many of you, especially those of you who have built multiple customs and used them, is much more qualified to answer how certain modules feel or played out than we can, since we realistically cannot run EVERYTHING.
I can tell you all about HoM’s scripting, but @Jouissance has much more information on how it actually played out when he used it.
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