"What happened to my support ticket?"

[Fire]

@Jouissance

Any interest in training ChatGPT to answer support questions, or even create a library bank of questions that are search-able?

Potentially. We’ve looked into it and considered it, but we also want to provide a human touch to all support tickets. So it’s still an idea in consideration.

As for the library bank, that’s what the intent behind https://support.subliminalclub.com/ is. Might be a good idea to add the Masterclass FAQs to it though. There’s still the issue of people just… not trusting the information laid out there, since it’s not technically from a person but an article, so they prefer to send in support tickets about already answered questions, just to be sure.

[Deadpool]

Just a funny note, I know this is not funny for you, but sometimes things happening here on the forum are better than some drama movie or TV show.

[Fire]

@vivekarora83

I am still struggling with starting my own business, I tried different approaches and tested things along with Emperor, but they failed. I guess scripting in Emperor emphasizes more on getting started and taking action. (Correct me if am wrong). I did took action and lost a lot of money, and that’s cause it was an action without proper planning. I need something which helps me in these grounds. I am listening to all the subs which get released, but heading nowhere. Little bit of results won’t last long.

If you’re lacking in planning, Stark would work. Honestly though, Emperor covers this as well. I believe the issue is simply in a lack of planning/research and potentially a lack of partners in doing so. A good business partner can cover your faults.

Funnily enough, I think this is the very first time I’ll say this… You need to take less action and research more. Do more groundwork and look into the MVP/lean business model. You don’t have to spend vast amounts of resources to become successful.

[oloy]

@Fire Quick question
Would emperor be better than stark for a chronic perfectionist?

[Fire]

@oloy

@Fire Quick question
Would emperor be better than stark for a chronic perfectionist?

Hm, potentially. It would depend on what is the root of your issue.

For example, Emperor would be more “strict”, so it could lead to being more strict about getting things out OR it could manifest as greater perfectionism in a way that is more similar to “I MUST get this perfect”.

Or, Stark could lead to getting as much done as possible, being in that creative streak, or it could lead to endless perfecting of your idea/work.

The key is utilizing conscious guidance and journaling. Conscious guidance to focus on this issue while journaling to dive deep into the why’s and how’s, to then figure out the exact mechanisms behind it or heal it through the process. You could start with either program for this.

[oloy]

A business is built brick by brick, right?

U do something then it doesn’t work then u do things until it works.

I’m afraid of doing things that dont work.

If something doesn’t work, I think I’ve failed and all my planning and preparation until that point is rendered useless.

Which sub would u recommend for this issue?

[Hoppa]

@Fire

As for competitors, of course you are going to receive a faster response from a smaller company. That is the nature of business - and despite this crucial fact of business, the fact that as a business gets larger and larger it becomes harder and harder to receive in-depth guidance especially from the creators, you are directly talking to one of the co-founders of the company.

Yeah. I’m selling a lot simpler product than you guys. I think I have 4 people on customer support.

It’s easy for a customer to forget that there is a lot happening behind the scenes.

Growing a company is not easy, it’s a compromise after compromise.

Usually the only thing the customer sees is slow response times.

[EvaUnit]

@Fire

As I said previously, I’ll be setting aside research and development of NFTW updates and S3 sub to look into support in-depth tomorrow. Again, I don’t know if I’ll be getting to your ticket right away as there are others that need attention as well, but I’ll try to get as many as possible.

That’s great to hear. Thank you @Fire .

[SaintSovereign]

@vivekarora83

I am still struggling with starting my own business, I tried different approaches and tested things along with Emperor, but they failed. I guess scripting in Emperor emphasizes more on getting started and taking action. (Correct me if am wrong). I did took action and lost a lot of money, and that’s cause it was an action without proper planning. I need something which helps me in these grounds. I am listening to all the subs which get released, but heading nowhere. Little bit of results won’t last long.

In all due respect, this is not the role of support. They are not business experts or therapists. This type of question is an always will be the role of the customer forum.

[Plutus]

@Fire

I even recall recently an individual (was it you, @Vesper?) who didn’t believe us when we said they were mimicking us until he saw it all for himself, and couldn’t help but bust out laughing.

I don’t think it was me. I always believed you guys so if you say someone’s mimicking you I’d believe it😂

[Plutus]

@Fire @SaintSovereign why not make both options available?

Example: Have a GPT support where it’s based on data from the support page and maybe the forum (this one might be difficult since there’s a lot of irrelevant or not important information that might cause hallucinations for the AI model but it could work if there’s some kind of filtering system?) and if the GPT support is unable to help or provide a proper answer to the user then and only then they would have the option to ask the question to a support agent.

I think this would save a lot of time both on your guys side by not having to answer a bunch of support messages that may of been answered in the forum or in the support page and for the user as well since they would have an instant answer to their question instead of having to wait a few business days or more depending on the queue.

[RVconsultant]

I think this is a good question. Perhaps create a new thread and also tag people who have their own businesses such as @BLACKICE @Hoppa @RockyHandsome @Brandon etc. Perhaps they would be willing to give some insights and ideas.

Also I would encourage you to read all of Hoppa’s posts. He has posted on this forum about his ideas on business, and given insights to other people.

[RVconsultant]

I understand the sentiment.

However please EVERYONE … refrain from doing things to add to the drama. That includes extra comments about any conflict (“and it’s starting again”), or posting emojis about it, or posting memes/pictures (like someone eating popcorn).

Just flag the post and/or tag a moderator.

[SaintSovereign]

I can resolve this pretty easily. Going forward, any life stories, questions about starting a business and the such will be promptly directed to the forum and the ticket closed, without fail. The forum is also where you ask for help building a custom. Support does not have complete access to scripts, nor are they familiar with how each module / custom feels. Support also will not build your stack for you (or customs).

That’s the entire reason for having a customer experience forum, to receive answers on how these things feel. Once these “life story” questions are removed, things will move faster.

[SaintSovereign]

For example –

Right now, I’m looking at a ticket that has 10+ questions regarding Emperor, and then a request for support to create an entire custom based upon a character from Peaky Blinders and other archetypes. This is a forum question.

[Hoppa]

@SaintSovereign

Going forward, any life stories, questions about starting a business and the such will be promptly directed to the forum and the ticket closed, without fail.

Can you give a list or examples of questions that would be a good fit for the customer support?

[Plutus]

@Jouissance could legit answer that question himself since he knows how to build a Peaky Blinder custom.

[SaintSovereign]

@Hoppa

Can you give a list or examples of questions that would be a good fit for the customer support?

Acceptable:
“I cannot get into my account.”
“My download isn’t working.”
“I’d like a refund on this product.”
“There’s a new version of LBFH out. Has the core been updated?”
“I’m looking for a new job. Will Genesis: Mogul help with that?”
“I’d like to upgrade my SubClub Elites status.”

Sent STRAIGHT to Forum:
“What niche should I make my business?”
“How do I meet women while using SSX?”
“How do I get Sally to like me when using Emperor?”
“Can you help me with my mommy issues (this was a real inquiry)?”
“Can you recommend an entire stack to help with [x] situation?”
“Can you build me an entire custom to help with [x] situation?”

Some questions will be a mix between giving as much information as they can, then sent to forum.

[James]

@Hoppa

(post deleted by author)

That’s usually my response

[SaintSovereign]

Example #2: