"What happened to my support ticket?"

#601

@RVconsultant

I submitted a support ticket a couple of weeks ago, going on 3 weeks now (#20464), and it has yet to be answered.

I did see that @SaintSovereign says they’ll be taking a break over the holidays and if that extends to support, then disregard. I can wait if necessary. :slight_smile:

#602

Hey @RVconsultant and @SaintSovereign

I ordered a custom but sent a support ticket related to it which is time sensitive. I realize business resumes on the 3rd but wanted to bring this ticket to your attention so hopefully request is not missed.

Ticket #20718

Thanks

#603

What if a person puts in a support ticket but then finds the answer themselves? Is there a way to address that in the support system so the staff doesn’t have to take the time to address it and can help others?

@SaintSovereign

#604

Yes. You can close the ticket if you don’t need an answer. There is a checkbox for it under your question and then click on the submit button. Something like that.

1 Like
#605

#21113 my newer ticket got responded too faster. I’m not sure if it’s something weird when you update an old ticket.

2 weeks ago.

But honestly the only question I still have from the ticket is How does Heartsong work with PS and is chosen of venus and those love modules already in heartsong.?

And is harmonic singularity and or Stonelike in PS?

@AnswerGroup

#606

It got shredded and burnt by Fire, but resurrected from the ashes with Phoenix :grinning_face_with_smiling_eyes: :rofl: :joy:

#607

So I submitted a support ticket on 7th Jan, and still have no response. The ticket is not closed, so three days ago I sent another message within the same ticket to follow up, but have not heard back yet.

#21023

@AnswerGroup anything else I can do in the meantime? thanks.

#608

Tagging you @RVconsultant since you are back.

4 Likes
#609

@Sage_Ninjistic @Geoff @SubClubHouseMafia

I just notified staff.

2 Likes
#610

Thanks my friend, but mine was actually fulfilled a week or two ago :slight_smile:

I didn’t think to come back here to say it was done.

1 Like
#611

I’ve submitted a ticket on the 12th of jan regarding missing my custom Q sub file, and if they can send it back to me

But i havent got any response,

Is that normal? Should i close the ticket and then make a new one?

Thanks
@RVconsultant

#612

resolved, thank you very much!

1 Like
#613

Could you please check your pm when you a moment order 2026873. @AnswerGroup

#614

Your file is not “missing,” you lost the link and the email where it’s stated to save the link and the file because we are not responsible for it. Send me your order number and name, and this time keep the link.

2 Likes
#615

i searched every email from [email protected] couldnt find my custom thats why i said its missing

should i dm you or just lay it out here?

its ali melfi
order number: #202321

#616

also if i wanna make it into ZP v2 (mine is ZPv1 regular power just standard)

sbc

which option should i choose? if i wanna just rebuild it into ZP v2

#617

1 - ZP Standard

2 Likes
#618

My ticket lost in time and space. My custom paused to wait, :D.

#619

@SaintSovereign I got sent an email that my order is complete, but I still didn’t receive a download link, can you please help me out :pray:t3:?

order #2026872

#620

I’m not sure this help but custom orders come from something called [email protected]

Whenever I want to find one I just search quintessence in search bar

1 Like