Ever since they hired the full-time support staffer, the response time is a fraction of what it was prior. I love it.
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@Palpatine e Nice. I look forward to being an aspirant soon. I was looking forward to negotiating an arch alchemist rank but ? @Simon stopped me dead in my tracks lol
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Is this still available? I sent a ticket to support a week ago but no response, which is weird because I opened a different ticket a day after and that one received a response by Monday.
So? Are these lifetime discounts still a thing or what?
Yes. They are still a thing.
Post your ticket number here. Will tag @RVconsultant , @DarkPhilosopher
Appreciated, it’s ticket number #5134
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I have to do the upgrades myself – support doesn’t do this, that’s why the questions are answered quicker. I’m teaching the support staff how to do this now that I’ve been able to encrypt and hide everyone’s user information from all staff except Fire and myself.
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fair enough, thanks for the response. Any ETA on when it’ll be resolved, I’m fiending to start a new stack with all these new developments going on.
@SaintSovereign just putting this here since I think it’s been past the 3 business days since I submitted my ticket to be promoted to High Alchemist. I already bought Chosen so I’m not worried about the coupon code. Think it was ticket number 6078. Please confirm if y’all received the request. Thank you.
it’s 3-5 business days I think. Unless they shortened it.
Thought it was 1-3. Not in much of a rush either way. Thanks for the response.
In the post you quoted, I pointed out that this „2 day claim“ is false. It is 3 business days.
See that thread for more information
I sent the request Tuesday and it’s Saturday now. Either way as I said I’m in no rush. Thanks fellas
All of the lifetime discounts that I’ve submitted were solved in about 12-15 days, FYI. You might have to wait a bit longer.
I’m pretty sure everyone here knows we’re rushing out ZPs among other things. We’re just a bit behind on these requests. If you purchase a title or custom and you have a request in, just add to the ticket that you went ahead and made the purchase. We’ll refund the difference. This is ONLY if you have a valid request in that’s been in the support queue.
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Those are the current tiers, yes? I sent a support ticket to have my rank updated recently to Aspirant with my meager 177 posts… but got bumped up to Ascended instead 
I just noticed… and I don’t deserve that just yet so I’ve opened a ticket to have it fixed 
But am I correct that several discount coupons can’t be used at the same time? For example a one-time coupon and the lifetime discount coupon?
And if so, how do I “remove” the lifetime discount coupon? Even if I try to remove it during checkout (and it confirms removal using both chrome and firefox) it’s still applied to the order. Should I open a ticket about that as well - or do you guys want to check it at your end?
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Well, that’s alright then. Still, I have the 10% Ascendant discount in the store… But like I mentioned, I’ve asked to have it corrected 
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