I create a support #35729 to ask about my order. I made the order in BUILD: Zero Point Terminus, but the mp3 file name contain the word Standard, not Terminus.
Please check if it is indeed build in wrong BUILD: Zero Point Standard, kindly rebuild my custom in BUILD: Zero Point Terminus
Iāll have it rebuilt just to make sure.
Old system ticket confirms build type is Terminus, Standard refers to delivery speed. This is very confused for me when seeing Standard in name-embedded custom file name: Standard Build Type or Standard Delivery Speed? Standard is very generic.
So I submit a ticket: #SC-78 in new system to request for file name change and update in qOS system
Yes, I think I saw your ticket. Engineering is working on this. Thank you pointing it out.
@SaintSovereign @RVconsultant Hello I am inquiring about order #2031598 it was placed on 4/8 and it was express order.
Main reason I am inquiring about it is because when I made the custom the first time it seemed to have glitched on me saying that I needed to select a āDelivery Timeā even though I had selected express, and when I selected standard delivery just to see if it would solve the glitch the price showed that I had express service, so I just refreshed the page and restarted the process. Everything ended up working fine, Express, Solace, and the 2 modules are all showing up. Just want to make sure another glitch didnt happen on my end that I cant see.
If it happens to be an issue with timing and workload then itās all good as I understand these things can happen from time to time, and its no big deal as I know yall will get it out to me as soon as it can be done.
Thank you!
Good evening,
I ordered a custom rebuild on April 2 Order Number: #2029821
Also sent a ticket on April 15 *Ticket Number: #SC-143
The order still shows as processing so I wanted to see if there were any issues. The original build was Terminus Squared but Iād like the rebuild to be in Standard instead.
I was on the fence regarding if I should go with a rebuild as the cost effective option or make a new custom and take the chance to swap out a few modules. If changing the build strength is out of the scope for rebuilds, please let me know and Iāll be happy to put in a separate order for a new custom.
Kindly help to check urgent ticket #SC-185 requesting for Order #2031559.
I hope it is checked and changed in time.
Thank you
Had the wrong order number, the one for the rebuild is: 2031567 Ordered on April 2, 2026
@RVconsultant @Malkuth Can I ask for your help in bringing this forward 
?
Are there any updates on the pending customs, as itās been 4 weeks since my order and itās still showing as processing.
Order number: 2031567
Ordered Date: April 2, 2026
Support ticket sent on April 15th with no answer as well, #SC-143
I understand the new systems are backlogged, but any available updates would be nice. I donāt mean to come off as pushy or rude, Iām just frustrated about this situation and the lack of any communication regarding the delayed customs, while other people are receiving replies for minor questions.
Again, I mean no disrespect, Iām just tired of the wait.
@SaintSovereign 2031897 ordered this custom on June 1, not the one I made amendments to, can you look into when I may receive this? Thank you