My ticket is #33722 still no reply. 
Also checking up on an support ticket #31242 from three weeks ago, thank you.
It’s been almost over a month and still no update on my ticket: #34427
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@AnswerGroup @SaintSovereign @RVconsultant
This ticket has been opened since February 18 and still no answer on it. Could you help with it please?
Ticket is #34427
Seems like your not the only one @Plutus
Maybe @RVconsultant will reply since he asked the other day for ticket number.
Or not lol… 
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No reply on:
#35136 - 10/3
#33722 - 3/2
Support is terrible slow, Is there any problem ?
@RVconsultant @SaintSovereign
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Got an answer, but had to reopen a new ticket since it didn’t resolve my question. Ordered terminus strength, yet in the download only has standard. New ticket #35390
Good evening! No need to worry — your order included both a Zero Point Standard build and a Zero Point Terminus build. The file you’re seeing labeled “Standard” is the standard power version of your custom.
You should also have a separate Terminus file available in your order downloads. Check your account at q.subliminalclub.com under order #2031215 — you’ll see both versions listed. The Terminus build will be labeled accordingly.
If you’re only seeing the Standard file and can’t locate the Terminus version, let me know and we’ll look into it.
Best regards,
Support Team
3/19/26 Ticket resolved today thank you 
Time to check in:
Did you get your inquiries/inquiry resolved?
Pinging you here @SaintSovereign re: a ticket submitted today about a name embedded custom ordered last week…
Ticket #SC-76
Guess my custom fell through the cracks and I won’t get it until after the holiday weekend 
Noticed another potential crack on the backend of the new answers system: I submitted the ticket yesterday around 9am PDT, shortly before posting here, and checking on the ticket today for an answer the timestamp on it says 4:05pm…no time zone designation tho, so maybe y’all operate overseas now?
Figure it might be a useful data point if not. @SaintSovereign @Fire
Paid more attention today and the timestamp for the answers portal automatically set the ticket 7 hours ahead of PDT, so no cracks there…
But imo, waiting another 3-5 business days for a ticket response in a situation where a custom order wasn’t delivered on time seems like a decent crack to fill…have y’all considered making a separate ticket category for that to bring it to someone’s attention sooner?
Anyhow, I received an “order completion” email on Saturday, but no custom attached and no separate email with the custom. Checked the “where is my custom” portal again just now and it’s not there either.
I know you guys are always busy…any chance someone on the team can take a look into this? @SaintSovereign @Fire
Ticket #SC-76
Update: support responded and The Case of The Missing Custom has been solved! 
Here’s the new custom locater url for anyone in the future who may need it:
https://customlocator.subliminalclub.com/
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