I have an open support ticket #31814 regarding a custom order from September 24th that was placed on hold with a message to contact support but have yet to receive any follow up.
Order #2030445
I’ve sent a ticket for the Arch Alchemist badge and discount on September 3rd, ticket number 31493 without response. I posted about it here and it did not get resolved
I sent another one on October 2nd, ticket number 31834, and no response either.
Hi, RV/could someone please address my ticket #31827? I filed it on Oct 1, but seems no one has looked at it. Would appreciate it if it can be addressed, thanks. I did create a support account for it
@Fire @SaintSovereign
Ticket #31853
Please see above
Trying to get this resolved soon
Thank you guys.
Hey @SaintSovereign @Fire @RVconsultant
I listened to a minute of my custom yesterday, and it played the Solace mask instead of the Legacy mask. I didn’t choose the Solace mask option and it says that on my email receipt. I don’t mind of course, but I just want to make sure I’m listening to the right subliminal.
My custom order number is #30366
I put a ticket in as well #32129
Will you please look into this ASAP? I don’t want to be accidentally listening to the wrong sub.
1 Like
I had the exact same issue—but it got even weirder. Got same link for 2 different orders. 
@SaintSovereign @Fire, hope guys get time to check your DMs. I also have created a support ticket last week.
My ticket #32116 hasnt been answerd and it has been a week.
Bump
I was contacted by support on my ticket and I provided the requested info for the order to proceed however haven’t received any further communication or change in status in the couple weeks since.
Ticket #32121 from the 17th of October hasn’t been answered yet. Actually, this ticket is a new ticket I opened because the original one hasn’t been answered in about 7 months now(#29348 for reference), which in turn was my reply to the offer made by SC in ticket #29245.
Would appreciate it if this could be answered.
Support Ticket
#29585
April 3, 2025 6:56 pm
Checking into this, but I’m confident it’s the right custom. The scripting part of the creation process is automated. It’s the mask selection and the such that requires human intervention. If you would like, just to be on the safe side, I can send out another rebuild that I’ll oversee myself.
We’re on it. We’re just going to remake your order. We’ll get that to both you today. Can you ensure that the DM has both order numbers? Then, I can just enter them directly into the system myself.
The policy is 3-5 business days. If you placed it on Wednesday, for example – it might be Monday or Tuesday before the ticket is answered. I’ll check the ticket.
We’re working through the queue. I pinged support to check on this.
I’ll check this one momentarily.
2 Likes
Gotcha. Your ticket has been sent to Q-Engineer. They’ve put it on the docket for today or tomorrow.
2 Likes
This custom was placed on hold because you placed all four stages of HERO in one custom. We cannot refund that custom even though you made a new one. We can, of course, completely change that custom (the one with the HERO stages). I have assigned your ticket to myself. Tell me what you want in it, and I can expedite the order.
2 Likes
Also, everyone – we have some interesting announcements regarding our self-serve support platform soon, as well as the expansion to support articles and the such.
9 Likes
Yes. I would appreciate that.
Just sent a DM with the order number and details (core/modules for reference).
Let me know if you need anything else.