"What happened to my support ticket?"

#1343

Sir, you placed that order at 4 a.m. our time. It isn’t due until tomorrow.

1 Like
#1344

We’re working through the queue as we speak, everyone. Forgive the delay.

2 Likes
#1345

Thankyou for clarification. Time zones can be confusing.

#1346

#31560

sent on sept 5.
No response.

#1347

@RVconsultant @SaintSovereign
I can’t create a new account because my email is already in use for the account I’m locked out of.
How else am I supposed to submit a support ticket ?

#1348

#31493

Sent on September 3rd… No response so far

#1349

@RVconsultant @SaintSovereign I’m still waiting to get my Initiate discount in q.store to order name-embedded custom

#1350

@SaintSovereign @RVconsultant
Would like to get this issue resolved soon please
Want to create a new custom before my next cycle
Any chance I can get a direct email for password reset ?

#1351

Hi @AnswerGroup

I placed an order for a custom on 20th Sept 2025.

Order number is: 2030421

Pinging here as it has been 5 days (Business Days).

#1352

Hi @AnswerGroup

My order number is 2030453

I accidently bought name embedded with wanted black core instead of wanted core. Is it possible to swap it please? I want wanted core instead

#1353

Any update on this?

#1354

Just received the order completion email (but not the DL). Maybe the Email is bouncing as it has previously?

#1355

Can you please let someone check on support ticket #31736 @RVconsultant @SaintSovereign

bump

#1356

@SaintSovereign still haven’t been able to reset my password and get into my account
Before the season pops off I really want to get into my account
What are the steps for me to get a reset password link ?
I can’t open a support ticket without an account
Which I can’t create a new account cause my email is tied to the one I can’t get into
@RVconsultant

#1358

@SaintSovereign @Fire. Anything for post above?

#1359

Support Ticket Number: #31729 (Re-Opened 6 Business Days ago for the below reasons)

Did not receive DL for Custom: #2030421 (Order Marked as Completed 6 Business Days Ago)
Custom order: #2030440 (Still marked as Processing, Ordered on 23rd September)

#1360

#31560

sent on sept 5.
No response.
@RVconsultant

#1362

@RVconsultant This is the answer regarding my rank in this forum

image
image1187×430 40.8 KB

I create a account in https://q.subliminalclub.com/ using the same email in this forum, however, checkout not having 5% discount
image

Please help to follow up

ID Status Date Product
#31478 In Progress August 30, 2025 6:04 pm Quintessence Custom

Waiting patiently 1 month for the discount before buying custom

#1363

Account needs to be made beforehand for the coupon. Try again, I upgraded your Q rank.

2 Likes
#1364

It works, thank you