"What happened to my support ticket?"

#1073

It was yesterday @RVconsultant, it’s about a mistake with the major custom I received. It’s all in the support message.

#1074

I sent mine six days ago.

Now the Support is showing:

Error establishing a database connection

@RVconsultant

Thanks.

:snowflake:

#1075

That doesn’t work for what I’m asking them in the ticket. Can you please notify them of the ticket and custom as soon as you can?
Thank you.

#1076

It seems like there are problems with the support, main store and q site again.

1 Like
#1077

Give it 5 business days.

#1078

Give it another 2 business days.

1 Like
#1079

What is it about waiting a few days that doesn’t work for you?

#1080

Private message me please.

#1081

I’m guessing whatever the issue is might be private for you.

I’m also going to guess the support ticket is about wanting to change the custom. Even if my guesses are wrong, I will elaborate.

To everyone: Entering a custom and then a support ticket to request a change has an unknown chance of succeeding. Likely only a small chance. It’s been general policy that when you enter a custom order, that is it. Changing it, if it can be done, is a very kind and unexpected event. When you design a custom, before entering it, please consider setting it aside for a few days (perhaps even a week), and then look at it again and give it some more thought before ordering it.

Now @Golgo13 about what I’m going to do. There are some minor snow storms here that I’m now going to go deal with. Then I’m going to make myself some tea. Then I’m going to contact support about your request.

I’m here to help if I can. Unfortunately given the implied urgency of your request and the possible reason for the request, I don’t know if the outcome will be to your liking because they might not get to your ticket or custom fast enough, even if I entered it 18 hours ago.

1 Like
#1082

Documented here:

2 Likes
#1083

Appreciate it.

1 Like
#1084

Yes. I am aware, but thank you.

1 Like
#1085

@RVconsultant Could you please notify staff about my Name embedded Major title, which was ordered on the 6th Feb. I put in a support ticket 5 days ago as it said to contact support

Ticket ID - #28734
Custom - #2029184

Thank You

#1086

I notified staff.

1 Like
#1087

@RVconsultant I entered a support ticket about 2 customs I ordered on Jan 24th. I still have yet to received them. Will you notify staff for me?

Ticket Id - #28853
Custom Order ##2029106

Thank you.

#1088

I notified staff.

1 Like
#1089

I did. Still nothing.

#28646

Thank you.

:snowflake:

1 Like
#1090

I notified staff.

1 Like
#1091

#28748 can you notify for me also @RVconsultant
Thanks

#1092

Is this a custom or a ticket?

What date was it placed?