@AnswerGroup @RVconsultant I have a feeling it’s due to the holidays but my ticket has gone cold. Seems it may need Saint or Fire to check it out without the upload feature working.
Hi,
I sent a support ticket a week ago, my custom arrived with the wrong name
Support Ticket #27944
Order #2028863
Could you please help me out on this when you have a chance?
Can we please keep this order on the radar please [Order #2028981] (January 7, 2025)
Thanks in advance.
Hi,
same case with me as with Starman (order completed, no download link).
My ticket has remained unchanged at “New” since January 30.
@RVconsultant, @AnswerGroup: can you please help me on this case?
Order #2028865
Ticket #27943
Thank you in advance 
@AnswerGroup: unfortunately another 2 weeks have passed without any reaction. Both here in the forum and in the support portal. The ticket is still set to “New” despite a reply question last Sunday. Can someone please give me some kind of feedback? Thanks in advance.
Staff has been notified.
Thank you very much for your help. I really appreciate it.
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Hi @RVconsultant and @AnswerGroup,
I am still waiting on my custom order: #2029104.
I already spoke with @Fire regarding one of the issues that came up and I believe that was cleared, however the order status is still on hold and my support ticket #28391 is still set to new.
Can you please follow-up as it has been delayed past the usual order delivery time.
Thanks!
Dem
Would you please post the date you ordered the custom #2029104?
Would you please post the date you entered the support ticket #28391?
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That would be useful, wouldn’t it…
The order was placed on January 23rd.
The original support ticket was opened on January 23rd also, with an update done on the 25th after which I spoke with @Fire about it and the issue raised was cleared.
I dropped one more update request yesterday, 2/1, as I had not received the custom yet, nor has the status changed on my order dashboard and the status of the ticket is still registered as New.
I realize it is the weekend, however knowing my work week schedules, I figured I’d post up today.
Thanks again @RVconsultant! I truly appreciate the assist!
Best,
Dem
Apparently the support team is very busy or my case is simply not being processed. I made a mistake in my initial post. I haven’t been waiting for my ticket to be processed since January 30, but since December 30. So I haven’t received my custom or any feedback from support since I was notified that my order was complete.
@SaintSovereign: can you please take care of this?
Hey @RVconsultant @AnswerGroup just wanted to follow up on my order number 2029127
It’s a QTKS sub, and was ordered Jan 29th, so when can I expect it?
@Azriel thanks for the heads up bro 
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Ticket #27941 - December 29, 2024 11:49 pm - is still unanswered.
@RVconsultant can you look into it? Thank you 
I notified staff. I cannot look into it personally because I don’t have access to support tickets.
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@RVconsultant Can you please notify staff about my support ticket and custom order?
Ticket #28672 placed on February 8th.
Custom #2029205 placed on February 7th.
Thanks.
it has been a week now，still haven’t got any response …my ticket number is 28631…. 
it is an inquiry about my customs on hold issue….my custom number is 2029134 …could you help me notify the support staff ？thanks in advance @RVconsultant