"What happened to my support ticket?"

#685

No at one point Saint stated they would stop doing that
That was awhile ago tho

1 Like
#686

Wait. What is the “that” which they said they would stop doing?

Altering customs after they were ordered?

2 Likes
#687

Thanks for your concern, means a lot.

I assume yes

2 Likes
#688

Yes awhile ago maybe a year ago they said they would stop doing that bc they were getting so many requests from people that wanted to change multiple things … each order is final when you order it

@AnswerGroup You did say that unless i am mistaken

2 Likes
#689

I’m trying to create a custom, however when adding modules or cores it always says 1 in cart. If I add 6 modules it’ll still show 1 - it’s always the last module selected. Is this a known issue? If so is there a workaround or am I just doing this incorrectly?

@AnswerGroup @Forum_Ambassadors

Not sure who best to direct this to so, tagged both groups. Moving forward if there is a preference to tag one group over the other please let me know.

Thanks.

#690

@Fusion - please read the two posts in this thread:

4 Likes
#691

@RVconsultant Could you ask the staff to have a look at my ticket #23772? From last week, and should be very quick. The mail with the download link for a custom did not arrive (the “it’s done” mail did) - all I need is that link.
Thank you!

Since @RVconsultant seems to be out and it’s been a while now, + @SaintSovereign

#692

Ticket is #23564. It’s been over 2 weeks for it.

I was supposed to get a discount as a early adopter of QTKS however I still didn’t get the discount applied to the QTKS custom I bought when this was announced.

@SaintSovereign and @RVconsultant

#693

Has this been resolved?

1 Like
#694

Has this been resolved?

#695

Not yet.

#696

Not yet. Ticket is still open.

#697

@Plutus @jay_s

I notified staff.

2 Likes
#698

Thank you!

#699

@RVconsultant Could you verify if support ticket #23986 was received? I sent 2 messages and I didn’t get a received email for either of them. Thanks.

#700

I don’t have access to support tickets. I did notify staff.

1 Like
#701

You are a gentleman and a scholar.

1 Like
#702

@RVconsultant Could you ask the staff again to have a look at my ticket #23772? Still the same ticket and a week since you asked, still nothing at all happened. It is getting a bit frustrating since I can’t get a product that’s paid for without that link. I also don’t know how long custom downloads are available, and that’s been almost three weeks now. Thank you!

#703

@RVconsultant can you please bring this to the attention of the support team

Ticket #24103

Its very urgent.

Thanks

#704

@jay_s @RockyHandsome

I notified staff.

1 Like