I notified staff.
1 Like
Still waiting for ticket #23564 and it’s been 3 weeks now and I still didn’t get a resolution for it.
I notified staff.
1 Like
Thank you. Also is it normal that one day guaranteed custom are late by a day? Haven’t had this in a long time.
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Hi @RVconsultant this one as well: #24102
Custom is 3 days late now even tho I bought 1 day guaranteed for it. @SaintSovereign could you check if this is normal that it’s late?
Not sure it is fixable yet,
ticket #24111
In my [Order #2027713]
I put legacy mask instead of solace mask. 
There is an additional 30USD, not sure how to fix this. I can pay but no options to correct the order.
@RVconsultant if you can notify and help on that
I realize you likely got the express service because of urgency. Sometimes express ordered do not get processed in 1 business day. I don’t know if it matters if it is normal to be late. I don’t even know if normal has anything to do with it. I also doubt this is anything personal. I’m guessing you would like your custom ASAP. I think it is policy for the express service to be refunded if not completed in 1 business day, although you still likely wanted your custom done within 1 business day. I can understand if you might feel negative about not having your custom within 1 business day.
Please stand by.
2 Likes
No worries thank you for notifying them about it. I added another comment to the ticket if their able to review it. @RVconsultant can you notify Saint to check the PM I sent him as well please?
Thanks @RVconsultant if you get a chance to speak to the engineers please give them the green light please go ahead with Order #2027682] (May 20, 2024).
I updated the ticket to the support team.
Thanks
Thabks i did.drop Saint a pm something wierd happened maybe it was some bug i dint know.
@SaintSovereign Could you check your PM? I have a support ticket that just doesn’t get picked up, more than three weeks now, and @RVconsultant has notified staff twice now without any effect. Missing a download link so I can’t get a custom I ordered in April.
Hey y’all, I have a question regarding order 2027727
I submitted a ticket on it as well this weekend, I accidentally left a module out that I had purchased when reviewing the order and was wondering if it’s possible to get it included or if I would have to remake. If possible, I would like to include gentleman’s speech in the custom.
Solved. Thank you!
@RVconsultant - could you ask support to look at #24029. Ticket was origninally opened 20 May. One of the QTKS I ordered does not contain the Solace version
#24238 Could you please see the inquiry? #2027658 custom hasn’t arrived yet, so I inquired. (Order 3 weeks ago)
++ Is the inquiry correct even if I put in the inquiry and the ticket received male doesn’t come up?
Did this get resolved?
Did this get resolved?