"What happened to my support ticket?"

#1427

I notified staff regarding the ticket and custom.

1 Like
#1428

Thank you :pray: @RVconsultant

1 Like
#1429

Still not resolved btw :sweat_smile:

Edit: Now it is

#1430

Hi @SaintSovereign @Fire I trust your both enjoying the festive season. If possible can we please have this order processed before friday ? #2030941.

Thanks

#1431

@RVconsultant @AnswerGroup

Hi team, could I trouble you to help check on support ticket #32638?

It was submitted December 16, 2025 with no response just yet.

Your help would be much appreciated.

#1432

I notified staff.

#1433

@SaintSovereign @Fire

Could look at #32682 please?

It’s about payment and Support said it’s a thing for you guys to decide.

#1434

Would you please list the date your entered:

And is it a support ticket? If so, just answer “yes”. If not, specify “custom”.

#1435

I opened the ticket on Dec. 19. 2025
Yes.

#1436

I notified staff.

1 Like
#1437

Staff said it’s a thing only Saint or Fire can decide. That’s why I mentioned them personally and mentioned that support said that they have to decide it personally.

#1438

Please can SC keep this one on the radar 2031064 its a same day custom.

Yes i bite the bullet and ordered LOTS/WDB custom :slight_smile:

#1439

Ticket got closed and I was asked to open another one in the new system. So I did.

#1440

Gentle reminder @SaintSovereign @Fire can we please ensure this done today its an express delivery.

#1441

What is the expected turnaround time on support tickets these days with the new updates?

1 Like
#1442

I know of this ticket. We haven’t had time to look into it. It’s not an easy “just flip the switch,” we’d actually have to implement a solution.

2 Likes
#1443

Things will speed up now.

2 Likes
#1444

I’m going to make new “Where’s My Support Ticket” and “Where Is My Custom” threads. Because qOS has the ability to monitor these threads, we will be able to respond to them faster. However, in the past, people have posted to these threads as if the order / ticket was late, and it would barely be past the three day mark.

In the future, if this occurs, qOS will alert us that the order is not actually late. Anyone who continues to post as if the order or ticket is late will be lose their ability to use those threads. This is so we can standardize our processes and ensure that everything runs smoothly. These threads are not to be used to apply pressure or rush an order or ticket.

5 Likes
#1445

Can you check ticket # #33219 placed on the 14th of jan

#1446

And this is why I love you guys.
No “It’s technic-wise impossible”.
Instead you’re considering implementing a solution.

2 Likes