"What happened to my support ticket?"

#1438

Please can SC keep this one on the radar 2031064 its a same day custom.

Yes i bite the bullet and ordered LOTS/WDB custom :slight_smile:

#1439

Ticket got closed and I was asked to open another one in the new system. So I did.

#1440

Gentle reminder @SaintSovereign @Fire can we please ensure this done today its an express delivery.

#1441

What is the expected turnaround time on support tickets these days with the new updates?

1 Like
#1442

I know of this ticket. We haven’t had time to look into it. It’s not an easy “just flip the switch,” we’d actually have to implement a solution.

2 Likes
#1443

Things will speed up now.

2 Likes
#1444

I’m going to make new “Where’s My Support Ticket” and “Where Is My Custom” threads. Because qOS has the ability to monitor these threads, we will be able to respond to them faster. However, in the past, people have posted to these threads as if the order / ticket was late, and it would barely be past the three day mark.

In the future, if this occurs, qOS will alert us that the order is not actually late. Anyone who continues to post as if the order or ticket is late will be lose their ability to use those threads. This is so we can standardize our processes and ensure that everything runs smoothly. These threads are not to be used to apply pressure or rush an order or ticket.

7 Likes
#1445

Can you check ticket # #33219 placed on the 14th of jan

#1446

And this is why I love you guys.
No “It’s technic-wise impossible”.
Instead you’re considering implementing a solution.

4 Likes
#1447

Thank you problem solved

#1448

And indeed, we are working on one. Once we finish the Paragon Suite, we will look into this.

3 Likes
#1449

New ticket #33569

Order #2031009

Sent me the mp3 version orderd the flac version

#1450

I sent my support ticket on the 20th but haven’t heard anything back. Ticket #33398.

I couldn’t find a new thread for ”lost support tickets”… I suppose its not up yet?

#1451

I reopened ticket #33356 on the 24th, a week ago. When can I expect to hear something?

Thank you

#1452

My support ticket is overdue as well. Can you please check it?

#33471

Update: ticket has been solved. Thank you. :slight_smile:

#1453

Ticket number: #33485
Submitted Date: January 24, 2026 3:03 pm

#1454

Ticket Number 33662
Submitted Date: Feb 2nd 2026

This should be a quick and easy one to answer I don’t need a ton of detail, all I need is some basic technical questions about q custom building answered so I can throw a few orders in.

:slight_smile:

#1455

Csn you keep this custom on the radar please 2031163. its express :slight_smile:

Thanks.

#1456

Still no updates on this ticket: #33608

It’s been 5 business days now.

#1458

Hi!,
It’s been two weeks (12 business days) since january 22 when I reopened the ticket #32970
It’s about membership, since I didn’t have a q account at the time the ticket was first opened…
I thought it could wait until the next upgrade, but given the timings I figured I should ask this now

Thank you :pray: