"What happened to my support ticket?"

#1406

@SaintSovereign
Sorry to bother you again, but has this come through yet?
For reference, this was ticket ID #32121, which you closed, but I haven’t received anything since then.

#1407

Hi, my ticket has still not been replied too and it has been a month since i submited it.
@SaintSovereign

#1408

We’re working on tickets exclusively today. My apologies for the delay, but we’re finally catching up from the WANTED release and things will run much smoother.

3 Likes
#1409

No worries, I suspected that you’re just too busy recently.

1 Like
#1410

I’m not sure what the miscommunication was (on our end), but I fired up one of the Q-machines and processed it myself. You should be receiving it shortly. Apologies for the delay.

2 Likes
#1411

Received it. Thanks for your generosity and keeping your word! It is much appreciated!

1 Like
#1412

Can you please check on Order @RVconsultant
2030666

Thanks in advan

Hi can you please check on this ordet ? gentle reminder ? @Fire @SaintSovereign

Thanks in advance

#1413

Can you check on [Order #2030661] (November 9, 2025) @RVconsultant

Thank you

#1414

@SaintSovereign Hi I have sent in a support ticket (#32391) requesting module change in my custom major title (#2030686). The reason I am mentioning it here so that it reaches the support before my custom is built. Again I apologise from my side for this as it is my fault and it only adds to your burden.

#1415

A quick following on this @AnswerGroup.

My next cycle starts on 23rd Nov, I hope to have this custom to listen on 23rd Nov. Thank you

#1416

@AnswerGroup Can you check on ticket #32373 from the 12th of November.

#1417

Hi @RVconsultant @AnswerGroup, sorry to bother you again, but can you give me any updates on this?

#1418

Okay, please post updates:

Did you get your tickets answered or customs delivered that are more than 5 business days overdue?

If not, once again, post the date you entered it, and the number, and if it’s a custom or ticket?

#1419

In my case, I closed the ticket. I recieved my custom so it was late for a module swap - besides, I am ok with my custom.

#1420

My ticket #32116, is taking forever to be handled. I submitted it October 16th.
@RVconsultant @AnswerGroup,

#1421

Can somebody check it out? @RVconsultant @AnswerGroup

#1422

Bump @AnswerGroup
@RVconsultant

#1423

I notified staff.

#1424

How long usually to get a response on a ticket? Like the acceptable timeframe and all?

#1425

It’s always been between 5 and 10 days for me but some people seem to wait a lot longer.