Give it 5 business days.
Give it another 2 business days.
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What is it about waiting a few days that doesn’t work for you?
Private message me please.
I’m guessing whatever the issue is might be private for you.
I’m also going to guess the support ticket is about wanting to change the custom. Even if my guesses are wrong, I will elaborate.
To everyone: Entering a custom and then a support ticket to request a change has an unknown chance of succeeding. Likely only a small chance. It’s been general policy that when you enter a custom order, that is it. Changing it, if it can be done, is a very kind and unexpected event. When you design a custom, before entering it, please consider setting it aside for a few days (perhaps even a week), and then look at it again and give it some more thought before ordering it.
Now @Golgo13 about what I’m going to do. There are some minor snow storms here that I’m now going to go deal with. Then I’m going to make myself some tea. Then I’m going to contact support about your request.
I’m here to help if I can. Unfortunately given the implied urgency of your request and the possible reason for the request, I don’t know if the outcome will be to your liking because they might not get to your ticket or custom fast enough, even if I entered it 18 hours ago.
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Documented here:
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Appreciate it.
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Yes. I am aware, but thank you.
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@RVconsultant Could you please notify staff about my Name embedded Major title, which was ordered on the 6th Feb. I put in a support ticket 5 days ago as it said to contact support
Ticket ID - #28734
Custom - #2029184
Thank You
I notified staff.
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@RVconsultant I entered a support ticket about 2 customs I ordered on Jan 24th. I still have yet to received them. Will you notify staff for me?
Ticket Id - #28853
Custom Order ##2029106
Thank you.
I notified staff.
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I did. Still nothing.
#28646
Thank you.
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I notified staff.
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Is this a custom or a ticket?
What date was it placed?
February 11 support ticket id
I notified staff.
@RVconsultant @AnswerGroup Will you please notify staff to update ticket #28853? I still waiting on 2 customs I ordered a month ago. Order number #2029106
I ordered a name embedded major title over a week ago and have not received it yet.
I really wish there were more accurate time frames posted for customs and Name embedded subs because when it says 3 to 5 days to receive it, it is ALWAYS a frustration and a disappointment when that doesn’t happen. I don’t think I have ever received a custom on time. Most times it is weeks past the due date and then having to ask for support to get it sucks.
I’m not here wanting to complain. If it takes a month to process and receive a custom or name embedded major title so be it, but please post that on the website to quell expectations. I really was hoping to get my order within the 3 to 5 days, but again, I am here requesting assistance.
I love SubClub and in many ways I center my life around these sub’s so please know I am not ungrateful or sour. I am just disappointed and frustrated that the time frames to receive name embedded subs rarely seem to be honored.
Order #2029336
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