Main Disc. Thread: Where Is My Custom

#137

Any update @AnswerGroup?

#138

Ordered Thursday 10/02/25 at 3:13PM EST - Order #2030476

Express delivery, it was supposed to deliver Friday and it didnā€™t.

From what Iā€™ve read in the past, itā€™s now going to join the regular queue and Iā€™ll receive a refund on the express delivery automatically, right?

@AnswerGroup

#139

Name Embedded Major Title Order #2030475 paid for Expedited delivery. Have not received.

@RVconsultant @SaintSovereign

#140

This order is on hold because you put ALL four stages of HERO: The Light That Blinds into one custom, which is NOT RECOMMENDED. You shouldā€™ve received an email to contact support, where you would have to give explicit permission to create this custom, and even then, ultimately this decision is at our discretion, which I donā€™t know if I will allow it. Even so, please contact support with this post, noting that you are authorizing the creation of a custom that may not work.

3 Likes
#141

Iā€™m looking into all the orders now. Thereā€™s just a large backlog and it seems a batch was missed. Weā€™re on it.

3 Likes
#142

Yes, that is what will occur. Youā€™ll receive a refund on the express charge, but I expedited all of these from the past few days regardless. You should receive them today, or tomorrow night at the latest.

3 Likes
#143

I will PM you shortly with the link. Please ensure that youā€™ve added [email protected] to your safe senders list, though.

2 Likes
#144

Okay, I have verified the orders that have been missed and resubmitted them into the queue for immediate production. Please be patient, they will arrive soon. We apologies for the inconvenience.

5 Likes
#145

September 24, 2025 - #2030442

I was gonna wait for monday to write it here but if thereā€™s a missed batch situationā€¦

Edit: Just arrived.

1 Like
#146

Cool, waiting on #2030451 personally.

So howā€™s the full automation project coming along? Been in the works for a while.

#147

I did indeed receive it today, around an hour after I had listened to my stack for the day, just snuck in a 45s micro loop anyway tho :rofl:

Thank you Saint :pray:

#148

Thank you. I have received all except 2030444 but Iā€™m guessing itā€™s on its way!

#149

September 24, 2025
Order #2030445

Order was place on hold and told to contact support. Opened a ticket September 28th but received no follow up.

#150

:pray:

Edit: Actually can you put this custom on hold until BL update is out? @SaintSovereign @Fire

Submitted a ticket for this. Please let me know if this is possible.

#151

Hi, can you check Order #2030488 - express delivery. Should be done now by now i think.
Nothing in my email yet. Thanks.
@AnswerGroup
@SaintSovereign
@RVconsultant

#152

Still missing this one - 24 September - #2030444

Ed: Got it - thanks

#153

Hi @Fire and @SaintSovereign
Order an update to a name-embedded major last weekend, have gotten it yet. Can you check on #2030486 please? @AnswerGroup

Edit: I got my order, thanks :+1:

#154

Howdy just posting to check up on my order for express delivery in case of backlog Order #2030527. @AnswerGroup @RVconsultant @SaintSovereign

Just received now :raised_hands::blush:

1 Like
#155

Order this custom on October 3rd
ORDER # 2030480

edit: got it thanks

#156

Bump

I received follow up last week on my support ticket (#31814) and I provided the requested clarification in order to move forward however the order appears to be still on hold.

@SaintSovereign
@Fire
@AnswerGroup