Main Disc. Thread: Where Is My Custom

#47

@SaintSovereign i didn’t receive by order either and I got express delivery as usual and it’s been over the express delivery time. Could you check please?

Order number is #2030146

#50

Hello good morning,

Just checking in on my custom #2030227 ordered in the morning on 8/18/2025 for express delivery. Also have placed a support ticket #31242 Thank you

@AnswerGroup @RVconsultant

Edit: Just got it now, thank you.

#51

I placed a special module order on August 5, but it has not delivered yet.
order number #2030175
@AnswerGroup @RVconsultant

#53

If you only ordered the modules without building a custom then you won’t receive anything, they’re not stand-alone subs.

If you actually ordered a custom then you’ll need to create a support ticket here: https://support.subliminalclub.com/

1 Like
#54

Still waiting for custom #29203

#55

solved, thanks!

1 Like
#56

@AnswerGroup - could you check on #2030341?

It’s a name-embedded custom with Wanted ordered last Saturday.

#57

@AnswerGroup same problem order number: 2030369

It says the order is complete but the custom download link never delivered. I also got express delivery on it.strong text

#58

Just for clarity - mine doesn’t say it has been completed. It is just missing

#59

#2030343

@RVconsultant @SaintSovereign @Fire if you could chase this custom it would be greatly appreciated as its been over 5 business days.

Thanks in advance.

#60

Did you get your order #2030175?

#61

Did you get it yet?

#62

Did you get it?

#63

Have you gotten it?

#64

Nope (

#65

Order #2030356strong text

Not got mine either been past the 3-5 working days

#66

It says “on hold” due to unlicensed modules. I don’t know what to do. I wrote to the support team, got a reply, wrote again, but haven’t received a response yet.

#67

Q has been slammed due to WANTED customs, and we had to take a few machines off this past weekend for maintenance and upgrading. When you consider that business days do not include the weekends (sometimes, we’ll process them on the weekends anyway), the majority are only one or two days late.

Regardless, those machines are now online and running well. We are tearing through the backlog as we speak and I suspect that by the end of the day, all of the aforementioned customs will be delivered. I have checked each order number and confirmed that they are in today’s queue.

Much apologies for the inconvenience.

8 Likes
#68

No mate its been over a week now. I did also drop a message to support.

Please help.

#69

Please read the post directly above yours.

1 Like