The purpose of the community forum is for community feedback and help. The support portal is for official feedback and help, including tickets – point blank. Tagging us in a comment is not the proper way to ask for support, period. You send in a support ticket or use the knowledgebase. Whether you like that set up or not is absolutely irrelevant, because it’s how we choose to run our business.
It’s beyond annoying that certain people think they can come here, tell us how we should run things and get pissed off and start bashing us when we refuse. There was an incident with “The Rational Optimist” who did the same thing. He was annoyed that he had to read the instruction manual and learn about about the products before use. His argument is that he should be able to just read the copy (and not any help docs) and get the results. Oh well – that’s not how we choose to run things. We aren’t catering to those who want a 1-click experience. We want a particular type of customer base. Inquisitive, curious and willing to experiment and explore. To anyone lurking, if that’s not you, might wanna consider going to try those YouTube subliminals.
The forum is not just for “marketing.” We mine everyone’s experiences for useful data to improve the programs, hence how we’ve managed to improve the technology to the point where you now need one loop per day, and hopefully with Q+, one loop every three days (we’d love one loop a week). Who here remembers back when you needed 4-6 loops a day to get basic results? Look how far we’ve all come. There is a reason we give upgrades for free. Since you all play an integral part in the upgrades of the titles, we aren’t going to make you pay for those upgrades. If you don’t want to contribute to that, fine, that’s your right and there’s no obligation to do so.
What you AREN’T going to do, however, is come here and bash us for “not caring about our customers” because we didn’t personally respond to inquiries that were already publicly available and outside of the official support channel.
If you tag me in a post, you have about a 1 out of 5 chance of me getting to it in a timely fashion. If you submit a ticket, you’ll get a response within 1-3 business days.
This ends this conversation. Quite frankly, I’m tired of debating it. Send a ticket everyone, if you don’t want community help (though the community is incredibly knowledgeable, look at @Malkuth and @Simon’s answers to questions, for example).
, I really enjoyed looking at the beauty of the cars, buildings, shops and restaurants, the way every place looked like it’s a world waiting to be explored. Like I went to this one store for my pipe tobacco, and I was just standing in awe there looking at the beautiful details on all the different pipes they were selling.
Nah, man, you’re complete 