"What happened to my support ticket?"

#1012

hey guys been 3 weeks now :frowning: no rush , i know u guys are busy but just wanted to remind incase forgetten

#1013

#27650 ticket with custom, I received errors in my custom order emails that were a bit concerning.
This was sent on December 4th

I was recommend by @Lion to not run my customs until this was resolved. I would like to get an answer so I can move forward.

@RVconsultant and team noting here.

Thank you!

1 Like
#1014

Wait!

Now let’s make sure we do this accurately. Please re-post:

Date of entry

Is it support ticket, or order?

And of course, the number.

#1015

Wait. The ticket is about a custom order?

Date(s) of entry

support ticket number

order number

#1016

Two customs delivered already
the email said the same custom order.
The support ticket explains it all.
The emails look like it mislabeled one

12/4/2024
#27650 ticket
Customer orders #28692 and #28693

I essentially said:

I ordered two customs and received two identical emails on different days saying the same customer order had been finished. I’ll include below for reference both as attachments and in the email. The email for the completion of the order number is the same, but the download links are different.

I want to ensure these are the correct customs per order number and so

  1. Is the order number per download accurate to the correct custom order there? Should these be resent to ensure accuracy?
  2. Why does the email have the same order number completion but different customs?
  3. Is the custom creation/automation process subject to errors like this on the backend? A duplicate, the wrong module, or lack of including something or just the emails sent out in the automation process?
1 Like
#1017

#27121 2 weeks

#1018

Is anyone having trouble attaching images. I keep trying to include screenshots. I have tried both png and jpeg format and they are under 2 MB.
@RVconsultant

@AnswerGroup

#1019

Is that an order or a ticket?

#1020

Ticket, i re opened it asking another question

1 Like
#1021

Hi my support ticket was sent on the 22nd of novemeber
#27284

thank you very much

sorry guys i already made a post a few weeks back but its nearly been 1 month so just wanted to remind, ik u guys are busy so no rush

#1022

@RVconsultant support ticket no. #27278.
It has “in progress” status.
Last msg on the ticket by me on November 30.

#1023

I notified staff.

1 Like
#1024

Hi @RVconsultant, if I message you my ticket number. Can you see if my screenshots are attaching or can I DM you and you attach them for me? I don’t want to wait the 7 days for support to respond without seeing the screenshots of the custom builds.

#1025

Would you please post the ticket number, custom number, dates of entry (for the ticket and custom), and please post them as replies to this post.

1 Like
#1026

Please put all the details in one post, guys. Don’t put order number in one post and when RV asks when you ordered it, the date comes in another post. It will be difficult for him to put all the posts together.

So once again, all the details in one post.

Thank you!

2 Likes
#1027

@RVconsultant I would be grateful if you notify staff about this ticket too.

Q Store Order Number: #2028816 (December 9, 2024)
Ticket ID: #27785 (December 15, 2024 11:11 am)

Situation in short: Q Store Order marked as completed but no mp3 download link mail arrived.

1 Like
#1028

@RVconsultant I actually haven’t built the customs yet, my ticket is questions in regards to potential builds.
Support Ticket: 27659
Ticket Creation Date: December 6, 2024 2:27 am

#1029

I notified staff.

@Bull_of_Shiva_999

@IndrasNet

2 Likes
#1030

Hi @RVconsultant ,
I ordered a custom on November 18 and have not received it yet.
The Order is #2028672.
The support ticket is #27639 - December 2.

Thanks

#1031

3 weeks now @RVconsultant