"What happened to my support ticket?"

#992

Did you specify this on your support ticket?

1 Like
#993

Yes, I explained in there what happened. It added to cart with the cost but then at checkout it said Solace, but the charge for that did not appear.

1 Like
#994

I notified staff.

1 Like
#995

Ordered a Custom on 11/19/24 and have not received it.

Order: #2028683

Thanks @RVconsultant

3 Likes
#996

@AnswerGroup @RVconsultant
Hey guys express ordered 2 customs Monday and haven’t seen them yet
Jw if I’ll get them today or Friday

Order #2028715 ordered at 4pm

Order #2028711 ordered at 1240pm

#997

@RVconsultant
Hello,
express custom #2028712 ordered on Monday, 1PM EST not received yet,
ticket number #27376 .

Thanks in advance.

1 Like
#998

I notified staff.

1 Like
#999

@kuntz @Floridianninja

If the express order is not “expressed”, then I think it is SC policy to refund the express charge.

@kuntz

Your support ticket: what was the date it was entered? Is there something urgent about it such as wanting to alter an order?

Now as for your orders: Reminder: I don’t have access to such things. @Floridianninja I think you are in the USA, and @kuntz in case you’re not in the USA or don’t know about this upcoming holiday, we have Thanksgiving tomorrow. So I’m not sure how this holiday might affect support tickets and orders.

@AnswerGroup

2 Likes
#1000

@RVconsultant
My support ticket entered on November 27.
I am not altering an order, just noticing
“not expressed” situation.
Thanks for you answer.

2 Likes
#1001

Thank you,everything has been answered @RVconsultant

2 Likes
#1002

@Fire

Thank you for answering my ticket. I wanted to also confirm that I finally did receive the emails alerting me to my support ticket. So whatever you did, it’s working again. Thanks

1 Like
#1003

Hi my support ticket was sent on the 22nd of novemeber
#27284

thank you very much

1 Like
#1004

Hey @AnswerGroup, I am trying to get back into my support account with no success. Tried to reset my password but I never received the email anywhere in my inbox. Tried to create a new account but states I already have an account.

Seems like I am in a vicious cycle.

#1005

Dear @AnswerGroup @RVconsultant i have got the following same day express order [Order #2028777] (December 4, 2024) can you please keep this on the radar.

Thanks in advance.

#1006

I notified staff.

1 Like
#1007

@RVconsultant
Can you notify staff about this support ticket it’s about my express ordered custom from yesterday

#27651

I created a terminus squared custom without thinking
#1008

@RVconsultant

Can you please notify the staff this order should have been delivered today as its an express order.

Order #2028777] (December 4)

Thanks in advance.

1 Like
#1009

Order delivered, ticket closed.
@RVconsultant Thanks :+1:

2 Likes
#1010

I’ve ordered a custom still waiting …

Order #2028793 @RVconsultant

#1011

@RVconsultant support ticket no. #27278.
It has “in progress” status.
Last msg on the ticket by me on November 30.