"What happened to my support ticket?"

#744

Its been 4 days since you notified and yet still no any answer.
i wanted to start my cycle with the new custom but it seems i wont be able to now.
anyway is it possible to please notify again with my ticket #?

#745

Thanks @Lion will give it till tomorrow its just that I expected today.

1 Like
#746

I understand, my friend :pray:

2 Likes
#747

@RockyHandsome Lion is correct. I don’t have access to such things.

You could tag @AnswerGroup as another option.

1 Like
#748

I would give it until June 25 2024, then if no reply, repost here.

#749

I notified staff.

2 Likes
#750

Is this the correct ticket number?

1 Like
#751

Thanks @RVconsultant @AnswerGroup can you please look at Order #2027867 i paid for the additional 75 dollars fot express dwlivery.

Thanks in advance.

Ibhave raised a ticket with support to escalate further as off now not heard
or recieved ny order.

2 Likes
#752

Yes this is the support id number 24453

#753

Alright. thanks

#754

#24546 6 days

#755

Thanks @Lion for the details. I understand it’s an extra-normal request and appreciate the accomodation.

However, it’s been 5 days since your reply (and ~3 weeks overall including weekends) and I’ve still not seen either a response to the support ticket or any update.

I guess what would be concretely helpful is to a. at the minimum have support respond on ticket queries b. provide any ETA so that I can loop back at that time

PS: For reference - Support ticket no: #24452 Order no: 2027770

1 Like
#756

Tagging @RVconsultant. Next time do tag him if you have late Support Tickets. If it takes more than 5 business days that is. Which is approximately a week if you include the weekend.

2 Likes
#759

@Rusty1
@Judoka
@manfromearth123

I did notify staff.

2 Likes
#760

@JKRT
@KingArthur

Did you get your concerns resolved?

2 Likes
#761

Yes. thank you

2 Likes
#762

They got answered thanks

2 Likes
#763

I need #24884 support center !

1 Like
#764

Tagging @RVconsultant. Do tag him next time if you have a similar request :pray:

2 Likes
#765

I notified staff.

2 Likes