@RVconsultant
What is the purpose of this thread if it cannot address the issues at hand and work towards a resolution? I have asked you twice to resolve this matter, yet no action has been taken to assist. If you are unable to effectively represent Subliminal Club and assist customers, why continue in this role? It seems you are unable to fulfill your job responsibilities, and perhaps it’s time for a change. The same goes for the engineers who were supposed to deliver a fully functional custom subliminal with the trickling stream—how difficult can that be? It appears that the entire staff representing SC is not providing the necessary support. They are all useless absolutely useless !!!
Missing out on a different mask does not warrant insulting our staff.
In cases like these when a customer attempts to scream at us or our staff we will refund the whole order and recommend that you order a custom from someone else that does them.
As is, your order is in queue and the necessary staff has been notified.
Don’t do this again.
7 Likes
If I ever see this type of rant on this forum again, this won’t be an issue that you ever have to worry about. Don’t ever put me in a situation where I would have to confirm someone’s bad behavior and they proceed to think it’s okay, because I assure you, the response will be to simply refund the entire order and refuse future ones.
And that goes for anyone, regardless of your patronage here (which we genuinely appreciate), do not ever think that seniority justifies verbal abuse toward me or anyone who works or volunteers here. We create an incredible amount of customs and other things each day, and we are bound to make mistakes from time to time, and what we’re not going to do is accept being screamed at for every little one.
I suggest you allow this anger to resolve before responding to me, because you have placed me in a precarious situation. If I rush Q-Engineer into making this, you and others will think that is a pathway to “getting things done faster.”
So, let me clarify: If I ever see something like this again, I will refund the order and depending on the offense, will refuse future orders. If @Fire hadn’t gotten to this post before I did, that’s exactly what would’ve happened.
But since he has already alerted Q-Engineer, I will not intervene.
10 Likes
@RockyHandsome - bro. Once in a while, we lose our temper. It happens.
This is a good opportunity to work on it. Titles like HERO Origins, Sanguine and Chosen From Within has scripting for stoicism that could help. Do consider 
3 Likes
Dear Fire and Saintsovereign,
I am reaching out to provide some constructive feedback concerning the recent exchange between dr_who and moderator RVconsultant on the forum. While I understand the importance of maintaining a respectful tone within our community, I believe that the conversation highlights some crucial areas for enhancing communication and empathy towards users facing service issues.
Drawing from personal experience, I empathize with the frustration dr_who expressed, having endured a lengthy wait of over three months for a response in the past. Such delays, especially when coupled with a lack of communication, can significantly impact the user experience, leading to heightened frustration.
The interaction with dr_who seemed to escalate due to a perceived delay in addressing his concerns and a lack of clarity in communication regarding the specific audio mask he requested. While dr_who’s outburst was inappropriate, it reflects a level of desperation and disappointment that might have been alleviated with more empathetic and timely responses.
RVconsultant’s replies, though maintaining a professional tone, lacked the reassuring and understanding approach that could have helped navigate the situation towards a more positive resolution. An empathetic acknowledgment of dr_who’s concerns, coupled with a clear explanation of the steps being taken to resolve the issue, might have contributed to a more constructive dialogue.
Furthermore, while your responses aimed at upholding community standards by addressing the disrespectful tone, they did not offer a direct acknowledgment or apology for the service issues faced by dr_who. Offering a clear path to resolution, along with an acknowledgment of the service issue, would have been beneficial in maintaining a positive user-staff relationship.
I appreciate the challenging task of managing a vibrant community while ensuring excellent service delivery. However, I see a valuable opportunity here to refine communication strategies, ensuring that moderators and staff are well-equipped to respond with empathy, clarity, and timely updates, especially when users encounter service issues.
Thank you for considering my insights. I am hopeful that we can take these reflections as a stepping stone towards nurturing a more supportive and understanding community environment.
Warm regards,
AAA
Allow me to make my position abundantly clear.
First, it was a two day delay. @RVconsultant clearly communicated that staff was notified, and staff was notified. He just didn’t want to wait.
We have stated this before: when an express order is missed, the charge is immediately refunded (which he received), and the order enters the standard queue.
Second, an “apology,” would come after services are rendered.
Third, if you come to my business, call all of my staff “stupid and useless,” you will never get an apology.
Let me reiterate this: we are not your punching bags. Once you become that rude, any “apology” becomes impossible, because it will invite future attempts from individuals trying the same thing, and if you think I’m going to endure being beat up over every tiny mistake, you’re surely wrong.
I would shut this entire company down before I did that, to illustrate how strongly I feel about this. You get “compassion and empathy” when you offer respect and understanding (or in this situation, patience considering it was just two days).
No verbal abuse. Non-negotiable. We settle issues here in a more dignified manner. So, while I appreciate your input, this was not the situation to do so. Perhaps you didn’t see the message that was posted because it was flagged by the community and hidden.
Allow me to unhide it. There we are. Scroll up, read it again.
7 Likes
I don’t require that much, especially after running Khan Black.
12 Likes
Yup. After one week of semen retention, I usually wake up fresh in 6 hours. Add Khan Black to that and boom goes the energy!
Must admit, i had a funny thought today. You know who Khan Black is perfect for? Catholic priests lol. Talking as a person baptised in that religion.
2 Likes
Yep, that´s what I usually get too, after a week or two. Love the high energy levels. + KB must feel incredible!
See the people converting in real time haha
1 Like
Perhaps now would be a good time to clarify some things.
I don’t have access to support tickets.
I don’t have access to any orders.
I’m not part of Q engineering.
When I post “I notified staff”, that’s all I know.
I don’t set agendas, schedules, and priorities about SC activities.
I don’t know when releases will be, or what’s going to be released.
12 Likes
Maybe it is time to be something more, you know something like when you listen to Mogul and climb the corporate ladder 
2 Likes
Lol!
“Oh no! It’s the Khan Black Sabbath Priests!”
That’s a title that would speak to me personally.
2 Likes
I sincerely apologize for the harsh language used earlier. It was never my intention to treat staff members poorly. I have decided to step away from the forum moving forward. Wishing everyone the best. God bless you all.
4 Likes
Hi @RVconsultant
An issue happened with a custom order with a wrong module added. I put in a ticket for it #18716 on how to solve it. Hope it doesn’t get build wrong.
Thank you.
I notified staff.
1 Like
@aaa It’s true. I have asked people to provide the date they entered a support ticket, and I wish they would do so with more consistency.
Please do not call people annoying. If you don’t like something they do or you think they are transgressing campfire policy, please flag the post.
2 Likes
One week gone, no response yet.
Would you be so kind and re-notice the support?
Thank you
I did.