"What happened to my support ticket?"

#894

Hi,

@AnswerGroup @RVconsultant

Could you please look into it today?

Custom Order Number: #2028349
Ticket - #26261

Thank you

#895

#26282 7 days ago @RVconsultant

#896

Are people getting their tickets answered? Mine hasn’t been answered for 14 days

#897

@Metamorphosis @WinglissStark @Judoka

I notified staff.

1 Like
#898

Order #2028345, marked completed but did not get my subliminal download link

@AnswerGroup

#899

Could this be the reason for the delay in support and customs? I hope the hurricane subsides regardless. Stay safe y’all.

1 Like
#900

No update yet…

How much longer do I have to wait? :face_with_monocle:

1 Like
#901

Breath deep and say “it’s okay”. I promise you you will get your custom no matter how late it is.

I think Fire and Saint are juggling the Internet connection issue and writing the new titles which is leading to the delay (especially internet issues could affect their custom building machine if I had to guess).

2 Likes
#902

Hi Gents\Support Team,

Can you please keep this on the radar Order #2028453

Thanks in advance.

#903

Hey @RVconsultant

Could you ask support to look at #24994. We identified together over a month ago that a QTKS had been made with Legacy Mask instead of Solace by mistake, but I haven’t heard anything since.

Thanks in advance.

1 Like
#904

Wait what? Is there a literal hurricane there? If so, I wish safety upon all of you.

1 Like
#905

Can you look at the ticket #26342? I think it’s been more than 10 days, but there’s no answer yet.

#906

#26354 2 weeks @RVconsultant

#907

@Fire @SaintSovereign

Tagging daily until I get an answer

Order #2028345, in 9 days it’ll be a full month since my order was marked as “completed” without getting my download link.

I pinged you both a good bunch, made another thread, sent a support ticket on the day if not a day after the order was marked completed, and I’m still getting no answer.

Very frustrated.

#908

@SaintSovereign @Fire

Any shot my month long ticket can be addressed?

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@Fire answered my previous ticket but it wasn’t done it appears

#909

Please post the Support Ticket number and tag RVconsultant.

#910

Its only been a couple days but i made a ticket asking to get into subclub black forum can it get checked quickly pls? #26609 @RVconsultant

#911

You have to purchase one of the SubClub Black products before you do. And give the order number of one of those purchased products in your support ticket to get into the subclub black section of the forum.

#912

I have

#913

Excellent! Please wait the standard 5 business days for the ticket to be resolved.

If you don’t get it solved by then, please repost the ticket number in this thread and tag RVconsultant.