"What happened to my support ticket?"

#997

@RVconsultant
Hello,
express custom #2028712 ordered on Monday, 1PM EST not received yet,
ticket number #27376 .

Thanks in advance.

1 Like
#998

I notified staff.

1 Like
#999

@kuntz @Floridianninja

If the express order is not “expressed”, then I think it is SC policy to refund the express charge.

@kuntz

Your support ticket: what was the date it was entered? Is there something urgent about it such as wanting to alter an order?

Now as for your orders: Reminder: I don’t have access to such things. @Floridianninja I think you are in the USA, and @kuntz in case you’re not in the USA or don’t know about this upcoming holiday, we have Thanksgiving tomorrow. So I’m not sure how this holiday might affect support tickets and orders.

@AnswerGroup

2 Likes
#1000

@RVconsultant
My support ticket entered on November 27.
I am not altering an order, just noticing
“not expressed” situation.
Thanks for you answer.

2 Likes
#1001

Thank you,everything has been answered @RVconsultant

2 Likes
#1002

@Fire

Thank you for answering my ticket. I wanted to also confirm that I finally did receive the emails alerting me to my support ticket. So whatever you did, it’s working again. Thanks

1 Like
#1003

Hi my support ticket was sent on the 22nd of novemeber
#27284

thank you very much

1 Like
#1004

Hey @AnswerGroup, I am trying to get back into my support account with no success. Tried to reset my password but I never received the email anywhere in my inbox. Tried to create a new account but states I already have an account.

Seems like I am in a vicious cycle.

#1005

Dear @AnswerGroup @RVconsultant i have got the following same day express order [Order #2028777] (December 4, 2024) can you please keep this on the radar.

Thanks in advance.

#1006

I notified staff.

1 Like
#1007

@RVconsultant
Can you notify staff about this support ticket it’s about my express ordered custom from yesterday

#27651

I created a terminus squared custom without thinking
#1008

@RVconsultant

Can you please notify the staff this order should have been delivered today as its an express order.

Order #2028777] (December 4)

Thanks in advance.

1 Like
#1009

Order delivered, ticket closed.
@RVconsultant Thanks :+1:

2 Likes
#1010

I’ve ordered a custom still waiting …

Order #2028793 @RVconsultant

#1011

@RVconsultant support ticket no. #27278.
It has “in progress” status.
Last msg on the ticket by me on November 30.

#1012

hey guys been 3 weeks now :frowning: no rush , i know u guys are busy but just wanted to remind incase forgetten

#1013

#27650 ticket with custom, I received errors in my custom order emails that were a bit concerning.
This was sent on December 4th

I was recommend by @Lion to not run my customs until this was resolved. I would like to get an answer so I can move forward.

@RVconsultant and team noting here.

Thank you!

1 Like
#1014

Wait!

Now let’s make sure we do this accurately. Please re-post:

Date of entry

Is it support ticket, or order?

And of course, the number.

#1015

Wait. The ticket is about a custom order?

Date(s) of entry

support ticket number

order number

#1016

Two customs delivered already
the email said the same custom order.
The support ticket explains it all.
The emails look like it mislabeled one

12/4/2024
#27650 ticket
Customer orders #28692 and #28693

I essentially said:

I ordered two customs and received two identical emails on different days saying the same customer order had been finished. I’ll include below for reference both as attachments and in the email. The email for the completion of the order number is the same, but the download links are different.

I want to ensure these are the correct customs per order number and so

  1. Is the order number per download accurate to the correct custom order there? Should these be resent to ensure accuracy?
  2. Why does the email have the same order number completion but different customs?
  3. Is the custom creation/automation process subject to errors like this on the backend? A duplicate, the wrong module, or lack of including something or just the emails sent out in the automation process?
1 Like