The New "My Ticket is Delayed" Thread

#6

Still waiting…longest delay :sweat_smile:

#7

#SC-310
Please make sure you see it before processing my custom
The system for some reason charged me twice for a double order on the same custom which obviously I don’t need…
Please make sure you take care of it

Thank you!!

@AnswerGroup

#8

#SC-279
made on May 18th - no answer

#9

#SC-310
Please make sure you see it before processing my custom
The system for some reason charged me twice for a double order on the same custom which obviously I don’t need…
Please make sure you take care of it

Thank you!!

@AnswerGroup

#10

Still waiting for the refund

#11

asked for a refund on May 26. #SC-308 still haven’t got a refund yet …

@AnswerGroup

#12

Urgent: Double Billing Error – Order #SC-310 (Unresolved)

Hi Support Team,

I am following up on my post from 4 days ago regarding Order #SC-310.
My account was charged $198 instead of the correct $99 due to what appears to be a system error that processed a duplicate order.
(26.05.2026)

I have yet to receive a response or a resolution. Could you please look into this and process the refund for the overcharge immediately?

Thank you for your prompt assistance in correcting this.

@SaintSovereign @AnswerGroup

#13

Still no reply from 20th April.

Refund too hasn’t been processed.

Sorry to state this out loud, but this is simply unacceptable :confused:

1 Like
#14

It has now been 14 days since the double-billing error occurred on ticket : #SC-310 ($198 charged instead of $99), and I am still awaiting a response.

​To be transparent, the lack of communication at this stage is becoming unacceptable.

I would much prefer to resolve this directly with you, but if this is not settled within the next week,
I will have no choice but to initiate a chargeback with my credit card provider to recover the duplicate charge.

​Please look into this and process the refund immediately.

​@SaintSovereign @AnswerGroup

Thanks

#15

still no response is honestly dissapointing
@SaintSovereign

#16

There is quite a backlog so today I’ll be going all in on support - if there are any refunds or account lockouts that I missed (not build related - those are sent to Q-Engineer) that have been waiting for a long time, hit me here.

Both done.

1 Like
#17

Done.

1 Like
#18

@Fire I thank you from the bottom of my heart!
:pray:

#19

Ticket #SC-256, re-opened on May 24th. Thanks in advance.

#20

That was handled very quickly, thanks for the detailed response. I appreciate it.

#21

There’s this as well. I’m asking since I’d like to overhaul some of my name embeds without having to repay the extra build costs for them to be Terminus or Quantum.

#22

Thanks, @Fire :blush:

#23

#SC-333, please and thank you!

#24

We have caught up on all backlogged customs as of yesterday. Tickets are being completed today and tomorrow.

3 Likes
Main Disc. Thread - Emperor: REFORGED (Now Available! Q Module Available!)
#25

Thank you. I look forwward to my new badge. Have a great day! :smiley: