Still no reply from 20th April.
Refund too hasn’t been processed.
Sorry to state this out loud, but this is simply unacceptable 
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It has now been 14 days since the double-billing error occurred on ticket : #SC-310 ($198 charged instead of $99), and I am still awaiting a response.
To be transparent, the lack of communication at this stage is becoming unacceptable.
I would much prefer to resolve this directly with you, but if this is not settled within the next week,
I will have no choice but to initiate a chargeback with my credit card provider to recover the duplicate charge.
Please look into this and process the refund immediately.
@SaintSovereign @AnswerGroup
Thanks
There is quite a backlog so today I’ll be going all in on support - if there are any refunds or account lockouts that I missed (not build related - those are sent to Q-Engineer) that have been waiting for a long time, hit me here.
Both done.
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Done.
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Ticket #SC-256, re-opened on May 24th. Thanks in advance.
That was handled very quickly, thanks for the detailed response. I appreciate it.
There’s this as well. I’m asking since I’d like to overhaul some of my name embeds without having to repay the extra build costs for them to be Terminus or Quantum.
#SC-333, please and thank you!
We have caught up on all backlogged customs as of yesterday. Tickets are being completed today and tomorrow.
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Thank you. I look forwward to my new badge. Have a great day! 
#SC-349 Open since 06-06
#SC-469 still open since 3rd July (10 days)
Thanks!
Checking into this shortly.
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Also #SC-349 Open since 06-06 pls
Gotcha.
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#SC-480 open since 7/7
#SC-493 Open since 7/9. It’s my younger brothers ticket and his account is locked out