Support page feature request

[Monarch]

@SaintSovereign

Can you please add functionality to your support page to be able to change the email and account information like personal first name and last name without having to contact support.

I have had a ticket open now since July 29, 2023 2:23 am and it has still remained unresolved/unanswered.

I like congruency with my accounts and don’t want to change the account because of previous answered tickets.

[SaintSpring]

move the topic into Site Feedback section, please.

[SaintSpring]

@Monarch

I have had a ticket open now since July 29, 2023 2:23 am and it has still remained unresolved/unanswered.

"What happened to my support ticket?"

So as I’m typing this, it’s December 15 2021, and this topic has been coming up often over the past 2 months or so. Some things to keep in mind: 1 Please wait 3 business days for a reply. A business day is Monday, Tuesday, Wednesday, Thursday, and Friday. If you put in a support ticket on Sunday, the business days start counting on Monday. If you put in a support ticket on Wednesday, you may not get a reply until the next week. Also there are holidays. Here in the United States we seem to have…

[Monarch]

Not applicable. I appreciate the look out though.

They answered and mentioned a feature that doesn’t exist on the support site, and haven’t responded afterwards.