Two issues:
We have identified an issue where people aren’t receiving the e-mail containing the link to their custom and we’re working to resolve it. It’s not on our end – the service we use to generate emails, SendGrid, has ended up on the various lists that your email provider uses to block spam.
We’ve already contacted SendGrid and they’re working on the issue. In the meantime, I’m going to manually send out the emails as the orders are complete.
Second issue: Please, everyone – send your order number when you PM us for support. If you don’t, it’ll hold up your support request.
Thanks!