Q Custom delivery timing?

Support Articles
#1

Hi everyone,

I was curious what type of delivery timing was everyone experiencing with their Q Custom orders? I submitted an order on 2/19, but it’s remained in the “Processing” stage the entire time.

The instructions state that orders are completed in 3-5 business days, and I’m a little bit beyond that at this point. It’s not urgent, but since the order status hasn’t changed in 9 days, I’m just a little concerned. I’m certainly fine with delivery taking longer, as I’m more concerned with the quality of the product than I am with the speed of delivery. I was just hoping to understand what everyone else’s experiences have been, so that I can adjust my expectations accordingly.

Thanks for the help!

Mello

1 Like
#2

Hello –

Our apologies for the inconvenience. We are experiencing very very high demand after the release of R.I.C.H. and the delivery times are indeed a bit extended. Generally, this occurs with any popular launches and we are working on a system to give everyone a heads up. If the order is still marked as processing, that means it’s in the queue.

For peace of mind, post your order number and I’ll verify that there is no issue.

3 Likes
#3

Hi, @SaintSovereign

Have an important presentation in 12 hours… I planned to run a custom I ordered in time…

Could you please check my order: #2031290?

Thanks!

EDIT: Received! Did you receive yours @Mello?

#4

Thank you for the response, and I definitely understand.

My order number is 2031277.

Thanks again!

Mello