Q Custom delivery timing?

Support Articles
#1

Hi everyone,

I was curious what type of delivery timing was everyone experiencing with their Q Custom orders? I submitted an order on 2/19, but it’s remained in the “Processing” stage the entire time.

The instructions state that orders are completed in 3-5 business days, and I’m a little bit beyond that at this point. It’s not urgent, but since the order status hasn’t changed in 9 days, I’m just a little concerned. I’m certainly fine with delivery taking longer, as I’m more concerned with the quality of the product than I am with the speed of delivery. I was just hoping to understand what everyone else’s experiences have been, so that I can adjust my expectations accordingly.

Thanks for the help!

Mello

2 Likes
#2

Hello –

Our apologies for the inconvenience. We are experiencing very very high demand after the release of R.I.C.H. and the delivery times are indeed a bit extended. Generally, this occurs with any popular launches and we are working on a system to give everyone a heads up. If the order is still marked as processing, that means it’s in the queue.

For peace of mind, post your order number and I’ll verify that there is no issue.

4 Likes
#3

Hi, @SaintSovereign

Have an important presentation in 12 hours… I planned to run a custom I ordered in time…

Could you please check my order: #2031290?

Thanks!

EDIT: Received! Did you receive yours @Mello?

#4

Thank you for the response, and I definitely understand.

My order number is 2031277.

Thanks again!

Mello

#5

@SaintSovereign - I received my order this morning. Thank you so much for the amazing follow-up. I’m really looking forward to implementing it into my daily routine.

One question: the file was saved with a name in file title. Is that the same name that was used in the recording?

1 Like
#6

Yes. I built that order manually myself and I see there’s a different name in the name field. Typically, we don’t do this because the name on the account and the name on the order should match, per our policies. I have to ask – is this custom for yourself? Is that really a nickname of yours?

1 Like
#7

I have the same question. I ordered 2 name embedded with the familiar short version of my name. Instead, I have received them with the name on my account that only my parents used it (to reprimind me), or people in authority.

My friends use the short version or my nick name. All of them are dificult to pronounce for English speakers and that’s why I chose the shoter version.

Orders #31279 and #31278

#8

Yes, the custom is for myself. The name on my account is my legal first name. I use it anytime that I order anything or pay for something with a credit card. It just avoids confusion and keeps it from looking like I’m trying to pay for something with a credit card that isn’t mine.

The name that I put in my custom is the name that I have been called since birth. No one has ever called me by my legal first name, so I doubt that my subconscious would even recognize it.

Is this something that can be corrected?

#9

#2031302 Custom order, still processing.

#10

Yes, I received it. Glad you got yours!

#11

Hi Saint. Just following up to see how I can get my custom sub corrected. Please let me know.

Thanks!

Mello

#12

Yes, we will remake it this time. Same with @Venus. It’ll be tomorrow or Thursday.

2 Likes
#13

Thank you very much! :relaxed:

I have now changed the details in my account to the short version of my name, so in the future this doesn’t happen again and I follow your rules. It shouldn’t affect the payment details as my credit card only has my initial.

Thanks again

#14

Appreciate it, Saint. Thank you.

Going forward, how would you prefer that I place the order to avoid any confusion? Venus mentioned changing the name in their account. Is that the suggested route?

Thanks again.

#15

Yes, that would be the best way. Thanks!

#16

I ordered a custom module February 5th 2026, which I haven’t received that says status is complete. I filled out a ticket February 18th and February 24th. I’m hoping someone from the support team reads this post to help resolve this issue. My order number is 203117.

#17

Hello –

Did you order a full build or just a single module? See this article: How Does The Custom Process Work? - Subliminal Club Support Hub

You may have meant to buy a major title, priced at $34.99 and comes with a 30-day refund guarantee. Those titles are located at https://www.subliminalclub.com.

If you meant to purchase a full title, let us know.

#18

I ordered a single module.

#19

Yes, you would need to buy a full custom, with the instructions at that link: How Does The Custom Process Work? - Subliminal Club Support Hub. Or, you can purchase a major title – which are fully featured titles @ www.subliminalclub.com. Since you genuinely made a mistake, I will refund the module unless you want to purchase the entire custom.

1 Like
#20

Maybe I receive a refund please.