If you made an order on July 19th, and we promise it in 3-5 business days (which does not include weekends, it’s right there on the ticket page) then the FINAL due date is Monday the 26th and the order isn’t late.
Second, you sent your ticket and message on a weekend. The ticket page clearly states that you’ll receive a response within 2-3 BUSINESS DAYS. It has not been 2-3 business days.
Don’t ever tell me “that it only takes a second” to do something, as if I’m a personal servant and you have control of my time or knowledge of what goes on in our backend. We try to run orders nonstop, but when we’re backed up or need a break, we will adhere to what our policies state: 3-5 business days.
This is your first time having it run on the 5 business day end, and you ran to here and tried to misrepresent the situation and strong arm me? Also, it’s stated all over the Q site that there are no refunds, as Q has probably already started compiling your custom, since it can be a multi-day process.
I’m going to assume that this is a mixture of this forum wide reconciliation going on due to Qv2 and not being used to having to wait the full 5 business days, but I suggest you make sure that we’re actually late before doing this again.
Your order isn’t late either.
You couldn’t pay for the custom due to some weirdness with your bank in your country. When you finally got the payment in, the countdown began from the time the payment was received, not when you made the failed order.
I am not responsible for the fact that you couldn’t pay and you had to wait for the support agent to respond to your queries regarding how to pay. That being said, we even called PayPal on your behalf to see why your payment wasn’t being processed, something you should’ve done.
What did you expect us to do? We have no control over the fact that your country has weird laws involving credit card payments to foreign countries and your payment was being blocked by YOUR OWN BANK. We don’t even allow PayPal payments from first time buyers and trust me, we didn’t need to break that rule for your money — we’re good. I allowed your order because you seemed so enthusiastic about self development.
Neither of your orders are late and we haven’t broken any of our policies or promises.
The next person that comes on here trying to bag on us for “poor customer service” when the actuality of the situation is that you’re being entitled will lose access to Q permanently.
Our response times for support are officially 9a - 6p M-F (it’s right there on the Support Portal) and Q orders are processed on business days, which are M-F, which again is stated on the website.
. Maybe they aren’t taking into account the weekend days.
