Not yet, I requested to change the name-embeded custom of order #2030661. I also dm Saint about this so that he can take immediate action.
How long will it take for new name-embeded custom to be executed?
@RVconsultant @AnswerGroup May I have your attention please?
I am very confused now. I will never get my named-embedded custom order although I have tried to communicate many times? What can I do from my side?
I think I can request to have a free WDB major title at this point to listen while waiting for the change of Order #2030661 to WDB named-embeddee custom. More than 1.5 month waiting for it is so long @AnswerGroup
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Thought you were gonna rickroll us.
Yup, I hope there is no āReal Slim Shadyā in the custom policy here, lol. I have positing multiple times about my support ticket and order number. Not sure what I need to do from my side, how do to speed it up?
Really need to have WDB named-embedded custom or at least free major store title WDB to listen right after Year End. 1.5 months waiting is so long
I finally got my named-embedded custom.
Thank you
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Happy new year,
Plaque could check my ticket #32951 it contains vocals of my name for the order 2030986 .
Thank you
Hi i placed two custom orders, one on 4th January and one on 6th January. I am aware of the 3-5 business policy just leaving this message here if possible to be done before the weekend so i dont have to wait for the next week. Obviously isnt a big deal anyway, its not like 2 days will change anything. Thank you
Orders
[#2031004]
[#2031015]
I notified staff.
If you do not get your orders by January 17 2026, tag me and reference your above post.
HEllo
I did get my order last week thank you for the support
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Order #2031027
Saying my orders on hold, no clue as to why
5char
I placed an order #2031031 on 8th January and still havenāt heard anything about it. I know the staff is busy but if itās delayed I would like to hear something at least. Itās my first time ordering a customized major title so I donāt know if this is how it always goes.
Edit: Iāve just received it.
Placed it on Jan #8th still on hold
Have you purchased all modules in the custom?
Yup all modules paid for
Last Friday i placed two orders for custom subs and i havent received them yet
[#2031072]
[#2031070]
Show me your build.
I wonder if Iāve easier to get a full refund at this point, going nearly 20 days and over a week on the support ticket. Problely take a month for that as well. Plenty of time to order a new one.
Your order is on hold because you didnāt check the agreements on the checkout page:
The store is supposed to prevent this ā but you all arenāt new customers, everyone can clearly see those boxes there. qOS is now designed to check for this (yes, we can see when you donāt click these in our backend), and going forward, any order that comes in without these checked will be automatically set to āOn Hold - Contact Support,ā and it will be your responsibility to then copy this text into a support ticket with a clear acknowledgement that you agree to the terms. And note that any orders that arrive this way will be kicked to the bottom of the queue.
Until we can get this fixed, those who do this repeatedly will lose access to Q. To get this resolved ASAP, put in a ticket with the text (copy it from the checkout), include your order number, the name on your account and the name on the order with a very clear statement that you agree with the terms.
Then, I will add it to back to the queue. We are working now to fix the store error.
EDIT: I will, however, give you the option to change the modules in the custom, given that you have licensed those modules. Include the new build in the ticket.
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