Main Disc. Thread: Where Is My Custom

Alright, anything else that you might be waiting on for more than 2 weeks?

Please post the date you entered it; whether it is a custom or support ticket; and the number?

Order #2030844 - Ordered Sunday 30 Nov with next day delivery

Was really relying on having this one for the weekend. Any chance I could get it today please? Would really appreciate. :pray: Thank you

^Still waiting on this one

Order #2030848 - was completed and I have received the confirmation email, but not the email with download link. When checking the ā€œWhere Is My Customā€ page, I receive the message ā€œNo files found for this orderā€.

@SaintSovereign: can you please check?

update: created a ticket as well > #32603
update2: no response on ticket #32603, so I requested a refund

My issue can therefore be considered done.

Same thing happened with the Order #2030693 @SaintSovereign

Order #2030856 was placed on December 2.
Today is the 7th business day and still is not processed.
I miss the old days when used to get it on the 4th day.

update: opened ticket no #32601
@SaintSovereign @AnswerGroup

1 Like

Well, the i posted about above is still not sent (order date November 18, 2025) . I know it is just a mixup but it’s frustrating… Waiting on someone to notice the ticket or the post i sent here for the resolve.

Right, probably they need to optimize the system somehow, or give another frametime expectation.

1 Like

Little bit attention here please 🄹 @AnswerGroup
@RVconsultant

Also sent a ticket, ID: #32525

I’m on it. We’re launching Limitless: Polyglot today, then we’ll jump on any issues for fast resolution. Please forgive the delay.

8 Likes

Received it. Thanks!

@SaintSovereign I sent a dm regarding #2030661

Please check and help

Did that happen? :thinking:

@SaintSovereign @Fire Hey Gentlemen, I don’t know if I received a custom in error or not. I shot a support ticket for Order #2030911. Ticket ID: 32660

Not yet for me.

Order #2030878 was placed on December 11. Today is the 7th business day and still is not processed. Support ticket #32675.

Edit: Got it :slight_smile:

@RVconsultant
Please help with support ticket for #32471, create on December 5, 2025 2:03 pm. It is to change the name-embedded custom order #2030661

@SaintSovereign I also sent a dm regarding the change of name-embedded custom order #2030661

It has been more than 1 month for name-embedded custom order [#2030661]

  • November 9, 2025 Processing

What do I need to do for order [#2030661] to make it WDB named-embedded custom?

Can I request for a refund then create a new name-embedded custom to get WDB named-embedded custom quicker?

I’m so confused for such a long delay

Have you gotten this resolved?

1 Like

Have you gotten this addressed?

Not yet. Thank you for checking.

I notified staff.

1 Like