Hi i placed two custom orders, one on 4th January and one on 6th January. I am aware of the 3-5 business policy just leaving this message here if possible to be done before the weekend so i dont have to wait for the next week. Obviously isnt a big deal anyway, its not like 2 days will change anything. Thank you
Orders
[#2031004]
[#2031015]
I notified staff.
If you do not get your orders by January 17 2026, tag me and reference your above post.
HEllo
I did get my order last week thank you for the support
Order #2031027
Saying my orders on hold, no clue as to why
5char
I placed an order #2031031 on 8th January and still haven’t heard anything about it. I know the staff is busy but if it’s delayed I would like to hear something at least. It’s my first time ordering a customized major title so I don’t know if this is how it always goes.
Edit: I’ve just received it.
Placed it on Jan #8th still on hold
Have you purchased all modules in the custom?
Yup all modules paid for
Last Friday i placed two orders for custom subs and i havent received them yet
[#2031072]
[#2031070]
Show me your build.
I wonder if I’ve easier to get a full refund at this point, going nearly 20 days and over a week on the support ticket. Problely take a month for that as well. Plenty of time to order a new one.
Your order is on hold because you didn’t check the agreements on the checkout page:
The store is supposed to prevent this – but you all aren’t new customers, everyone can clearly see those boxes there. qOS is now designed to check for this (yes, we can see when you don’t click these in our backend), and going forward, any order that comes in without these checked will be automatically set to “On Hold - Contact Support,” and it will be your responsibility to then copy this text into a support ticket with a clear acknowledgement that you agree to the terms. And note that any orders that arrive this way will be kicked to the bottom of the queue.
Until we can get this fixed, those who do this repeatedly will lose access to Q. To get this resolved ASAP, put in a ticket with the text (copy it from the checkout), include your order number, the name on your account and the name on the order with a very clear statement that you agree with the terms.
Then, I will add it to back to the queue. We are working now to fix the store error.
EDIT: I will, however, give you the option to change the modules in the custom, given that you have licensed those modules. Include the new build in the ticket.
K will do. That was the last thing thinking what happened.
Let me know when the ticket has been entered and I’ll try to get it on the docket for today or tomorrow.
Last Friday i placed two orders for custom subs and i havent received them yet
[#2031072]
[#2031070]
New ticket #33478
Ticket Sent
Technically, these are not late, as Monday was a Federal Holiday in the United States. Staff had off. These will be completed by tomorrow at the latest.
thank you, i am not from usa and i wasnt aware the holiday