Custom orders backlog?

Questions and Comments
#1

Is there a backlog with the customs? My order is still showing as “processing” after 5 business days. I submitted a support ticket yesterday but no response so far.

2 Likes
#2

I’m glad that I’m not the only one with an issue. I made my order December 16th and still am missing one of my customs🥲

1 Like
#3

There’s a thread for this

At least a week ago, there were stills challenges.

1 Like
#4

I just received the custom! :clap: :raised_hands:

@SaintSovereign + @AnswerGroup : The order number is 2028963, but the tracks show 28963, with the “20” missing. Is that normal? I just want to confirm that I’m not listening to someone else’s custom tracks.

#5

There is, but it’s pretty clear right now.

We’ve been caught up from those orders. Can you send me a PM with your order number?

Yes, it’s normal. The 20 is always cut off.

3 Likes
#6

Just sent a PM, didn’t receive a link for my latest custom, thanks in advance.

1 Like
#7

You normally only see people posting about late customs, so to balance that out a bit, I placed an express custom order yesterday morning and received the custom the same day just 9 hours later, which is just outstanding service. :+1:

6 Likes
#8

We’ll get this sorted out for you ASAP.

#9

I sent it🙂

#10

Still nothing as of yet

1 Like
#11

Same here😔

#12

Made a support ticket a few days ago but no response

#13

Me too, my support ticket was literally two weeks ago

#14

Is there a way to chase this up? No progress yet and no response from support

#15

So sorry to everyone for continuing to bump this but I litch have no other way to sort this

#16

I’m on it now. No need to apologize, the fault is on us. My apologies to you for the delay.

#17

All sorted and nice good will gesture, much appreciated!